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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Laptop power cord replacement promised but never delivered
- Failure to Honor a Warranty
- Waited half an hour for help buying a Dell computer
- False Advertisement on Black Tie Warranty
- Business Backup Drive Erased During Repair and Compensation Never Offered
- Geek Squad phone support only offered a $100 home visit
- Dishwasher racks rusted but service plan did not replace them
- Long Wait at Service Desk Then Told Printer Not Worth Repairing
- Pushed Into $300 Diagnostic and $99 Backup Then Data Declared Lost
- Phone unanswered after ringing more than 10 minutes
- Gateway laptop got virus in five weeks, costly repair
- Continued marketing emails despite unsubscribing many times
- Geek Squad failed to fix computer after $286 payment
- Washer and dryer delivery delayed repeatedly, dryer arrived alone
- Former manager says staff were coached to mislead on extended insurance
- Protection plan purchased, Company won't fix 15 day old laptop
- Adapter listed in stock but unavailable after long trip
- Printer and Word compatibility misrepresented on new HP desktop
- Service plan denied repair after forcing refrigerator doors shut
- Installation delivery never scheduled for $3600 LED system