Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Camera Marked Delivered to a Nonexistent Porch and Refund Withheld
- Plasma TV Panel Failed Twice and Exchange Refused
- Battery Repair Returned Damaged Refurbished iPod After Months of Disputes
- Black Tie Service Slow With Three Weeks to Fix One Keyboard Key
- HP Computer Repaired Three Times and Still Not Running Right
- Multiple Charges for Blue Screen Repair, Homepage Changed Afterward
- Laptop Needed Repeated Repairs and Black Tie Plan Refused Software Fix
- Home Theater Popping Sounds Not Fixed After Five Geek Squad Visits
- TV Screen Shattered After One Week and Exchange Refused
- Online Order Showed In-Store but Wii Fit Was Still on Truck
- HDMI Cable Return Window Missed by Days and Only Gift Card Offered
- Computer Refund Refused After Seven Days and Again After Thirty
- Insurance Plan Linked to Another Customer in San Antonio
- Mobile Internet Device Not Handed Over and Half Price Replacement Offered
- Wii Game Disc Defective and Return Mailed After Hours on Hold
- Cable Modem Return Refused Over Mismatched Part Number
- Backordered DVD Order Canceled and Refund Never Arrived
- Black Tie Protection Plan Refused for Phone Damaged by Mowing
- New Notebook Lacked Word and Documents Were Not Transferred
- Phones Never Answered at Tallahassee Store for Two Hours