Independent profile — not affiliated with Best Buy
Best Buy Reviews & Complaints
← Back to the full Best Buy profile
REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Advertised HTC Flyer Price Raised From 99 to 299
- Refund Withheld for Pre-Installed Notebook Setup
- Washer Needed Seven Service Visits Under Plan and Replacement Denied
- Black Tie Phone Plan Sent Me to Sprint and Then to Shipping
- Kodak Playtouch Zoom Broken and Return Refused Two Days Late
- Technician Charged $110 for Two Hours and Wrong Diagnosis
- Appointment No-Show, Rescheduled Visit Also Missed
- Installation Charges Far Above Online Prices for Same Equipment
- Laptop Screen Repair Quote After Accident Plan Was Not Included
- $2100 TV Replaced With $700 TV and New Warranty Required
- Employee Refused Wheelchair Use to Car for Ill Sister
- Laptop Under Accident Insurance in Repair Nearly Three Months
- Store Demanded Driver License Information for CAT5 Switch Return
- No One Available to Help Customers at the Wayne Store
- Black Tie Protection Used Up After TV Replacement and Must Be Repurchased
- iTouch Service Agreement Not Honored After Weekend Drop
- Charged Annually for Kaspersky Antivirus Since Laptop Purchase
- Order Charged Twice With No Order Number and Weeks of Calls
- Dell Computer With Defective Internet Card and Exchange Refused
- Estimate of $106 Became $667 Bill for Computer Power Button Repair