Requested Guys XL snow bibs on 1/21/09 for $31.99 and $2.95 shipping. Product came and that I didn't start it. I'd discovered the individual I purchased them for used an XXL and understood they'dnot match. I applied the "return" link from my account and obtained a USPS Parcel article return tag on 2/9/09 with an email telling me that it'd be $8.62 to return them which may be taken from my bill.
Today, 2/18/09 I receive a contact informing me that I had been getting a reimbursement within the quantity of $20.17 due to the reduction in exchange shipping and $3.20 for "repackaging and restocking".
I approached the Live-Chat customer care and was informed in addition they taken $. 25 simply because they discovered a hair within the bundle. After I told them the bundle had never been exposed also it wasn't just delivered as obtained but using the unique bill involved aswell they informed me they might return the fraction in my experience. I told him that Overstock.com should be in worse economic form compared to remainder of America and they might maintain the fraction.
The client service repetition, Gunnar, provided me a $5.00 available credit due to my discontent and that I told him that used to donot want to buy since I had been never buying together again.
The client service representative subsequently noticed that them needed to be delivered within thirty days to become entitled to a complete refund. I noticed that them was requested on 1/21/09, tag published and mailed 2/9/09 and that I was informed of the "refund" today 2/18/09... That certainly dropped within return recommendations from PURCHASE date and never actually shipping day.
After directing that out he explained he might provide me a $5.00 reimbursement to my credit card or perhaps a $10.00 available credit. I again informed him that I had been never buying together again and also to simply place the $5.00 on my card.
Should you purchase SOMETHING from Overstock.com please remember that retuning it's a frustration that'll not just set you back time-but as much as half the worthiness of them you're returning. I dropped $14.77 for a product I never exposed. Simply perform a small study and you'll observe that there are lots of others this has occurred to aswell.
Beware before you order.
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