I ordered in the catalog of the company " Timespieces International" two pair of watch - quot;Daniel Steiger Sienna Midnight" for my Husband and myself for our 39thmarriage anniversary in early days of February / 2008. My Id. Code for this catalog is E2100A. I was told that shipping takes approximately 28 days., because the company in UK. The order will be in the middle of march. I agreed, paid by credit card and began to wait. But my order did not come neither in march nor later in april. When at last in the late days of april I called them and asked the representative -her name is Tanya - about my order, she said that they don't have one of the item in their warehouse; do I want to receive one watch? I explained that the main goal of my order to have two watch both together Men and Ladys exactly what I saw in their catalog. They promised to send it to me as soon as they will receive another item.
The order came in the 16th of June and instead of two watch came only one item - Men watch. I called to the customer service and asked where is another item for Lady? The representative told me that it is out of stock right now and they will send it to me later. When I asked them why they did not tell me before, I did not receive the answer. I said that i don't want one pair of watch and want to return them back.in the policy of the company I have 30 days for returning.
The problem is they do not want to pay for the returning shipping explain that everything OK with the watch. When I tried to explain that I needed two watch on time and now after waiting so long to receive only one pair without explanation. I don't want their service any more. They pretended that this is my fault and refuse to send me shipping barcode. Please help, what do i have to do?
Sincerely,
Zarina Kushelman
6025 Crocus Ct
Alexandria VA 22310
Ph: 703.921.1018 (h).
703.389.0033 (cell)
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