I bought a used 1998 KIA Sportage in June 1994 from a used car dealership, which recently became a KIA dealership in the month of October. Approxamately two weeks ago, My wife is driving the vehicle when the power steering dies.
We bring it to the dealer ship on October 18 [KIA of Milford [CT] formerly Monterey Motors]and they diagnose the vehicle's problems. Apparently, the power steering lines are severely corroded, along with the transmission cooling lines, and thr radiator, and radiator hoses are all bad. Of course the extended warranty I spent $1,500.00 does not cover any of it. I am looking at a bill of apporxamately $1,100.00.
The dealership contacts me in a day or two and tells me that they cannot find the parts anywhere, that they are on a "National Backorder". They cannot get the parts until approxamately November 5.
I call the dealer on October 29, and the service department tells me that the parts department tells him that they got half the parts, and not the other half, not being very specific about it. So I am going on my 3rd week now without my vehicle. The Dealership does not offer a loaner car.
Also, there is an open recall on my car that I recently became aware of for the front seat belt. Since this dealership is new, I was told their computers were not on line yet, and that they cannot verify or work on any open recalls, that they are turnung customers away.
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