I live in the United States, I received an email offer for a Banksy decal for $25, plus $12.99 delivery. I freakin' love Banksy so I bought it right away!
When I went to order it I noticed that the International shipping was $34.99.international? The vendor was in Australia.
So I wrote a nice email to livingsocial explaining that I do not live in Australia, and that I am not going to use this coupon and to please refund it and, by the way, it not say Australia anywhere on the offer/coupon and why am I getting offers for Australia anyway.
Over the course of several emails I learned that the offer was for Australia, and that since I was outside of the 5 day window for refunds I was not going to get a refund. Also that email contained two customer service phone numbers for my convenience; one for Australian residents and one for New Zealand residents.? So I again asked for an exception since I DON'T LIVE IN AUSTRALIA. The policy was cut and pasted, the Australia glitch was never addressed.
This is terrible customer service, Answer the question, address the problem, help the customer. The former customer.
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