I have been a pep boy customer for over a year now. I came in for an oil change. The clerk behind the counter failed to ask what type of oil I wanted. I had assumed that that information would be in the computer as it is in other similar companies. Because I had a coupon, the clerk "assumed" that I wanted regular oil instead of the high milage oil my car normally used. When I asked about the type of oil I was receiving, I was treated rudely with the manager saying that I had "presented" a coupon which I had not. I simply asked when the coupon needed to be presented. Before I could respond to the manager's comment, he turned and walked away saying they had already completed the oil change. He didn't bother to check. Later the clerk came back and said that they hadn't changed the oil yet and they would be able to put the high milage oil in after all. While it ended alright, I did not like the way I was treated and will not be back.
0 comments