I have a complaint from ford technical service (Alexandria, Egypt)
I don't know if that the correct link to complaint or? If not please forward or reply me with the correct link
I have a Ford MONDEW body number (D04073) Motor number (D04073) since 28 of July by amount of (200,000 LE) and it is one of the very expensive cars in Egypt from this category
Last January the car suddenly didn't run and I send it by carrier truck to ford technical service in (Alexandria, Egypt 27 Km %u2013 Alex Cairo rod)
After inspection and the totally service the Technical engineer answer me it was a small problem I solve it and it will never happen again
Last month it happened again the same problem and I carried the car by truck from Sharm Elshiekh to Alexandria 750 KM to the same technical service branch after inspection and I insist to see by myself what is going on we found the electric sockets for the fuel pump is melted
The problem is this car is out of warranty last august that mean before the second problem with one month and I have to pay around 5000 LE
Can someone tell me what is this? Why the technical engineer didn't change the socket and the pump in the first time is that normal for Ford car (one of the very expensive cars) to have an O.O. O socket & pump after one year running
By the way I change the battery in the first year too in less than one year running
Is that normal? When ford engineer didn't solve a problem in the car from the first time and he put the costumer in a problem to carry the car by truck from city to other and pay all this amount of money, is this Ford should be? What kind of reputation do ford have?
I'm in a real problem I need someone to solve it
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