Just made the final payment on a 2003 Buick bought originally in Las Vegas, Nv. While I admit some of our credit issues were my fault there was no need for the rude calls and harassment they put us through. Right after our move to Texas in 2008 we were hit by hurricane Ike and were left homeless for over a month and all they wanted was to do a loan modification and of course there was a fee for that.
2 years ago the engine blew and we continued to make payments on a vehicle that we couldn't drive.in May of this year I mistakenly thought I had finished paying them. It wasn't until we had a note posted on our door from a tow company and we called to find out what was going on that we realized we were told we still owed them over 1200.00. All of this due to late fees and interest upon interest. When called, the main office hung up on us 6 times. They really weren't interested in taking the final payments. They wanted to repo the vehicle and get at least another 3000.00 from us.
Keep in mind we called them about the engine to see what our options were when it blew and they could have cared less. So to keep our credit report from taking another major hit we continued to pay. On top of this they have a scam going with their payment system. The rep on the phone couldn't take the whole amount of 850.00 and some change. She had to do it in 2 payments which means we were charged double the payment fee. So not only are they charging interest they are getting excess fees for paying over the phone, online etc.
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