» Cars & Transport » Complaint / Review: United Air Lines - Cancelled Flight. #943140

Complaint / Review
United Air Lines
Cancelled Flight

This really is my first and last encounter with Usa. I came from Frankfurt Germany (FRA) at 3:45 pm and that I anticipated a-6 hour layover. Our trip to Tampa (TPA) was likely to abandon at 10:04 pm from California (IAD). At 9:30 pm we were informed the airplane could be postponed until 11:45 pm. This starting period was transformed to at least one: 55 am; then 3:20 am; then 4:00 am. And finally terminated. As everybody transferred towards the admission table to reschedule the trip our discomfort was only starting. I had been first advised it'd be two times before I really could obtain a trip. It had been Saturday evening plus they needed me to remain until Wednesday. That agreement wasn't acceptable since I have must be at the office on Saturday morning. I had been ready to obtain a trip onus Airways flight 1741 on Friday, August 6 at 3:15 pm to Tampa. I obtained a voucher for that Westin Resort and taxi fare. The Resort recommended me this really is typical every weekend for Usa to stop routes and provide them lots of company. I'd to alter airports and visit California (DCA) by cab and that I had sustained an additional $20.00 cost above the quantity of the voucher.

I dropped a complete trip to work, sustained extra cost and that I am informed this really is typical every weekend for United Airlines.

In The airport I talked with additional Combined guests that had flights cancelled. There have been many airplanes terminated on Sunday. A few guests I flew in with from Frankfurt (FRA) were global visitor likely to Ohio to get a meeting. While their trip was terminated they rebooked and obtained the voucher for that resort and cab. Being worldwide visitor they didn't learn how to make use of the voucher. They proceeded to obtain a cab and requested the driver to locate a resort for them. They sustained a $150.00 cab trip to some La Quinta Hotel that they taken care of at their cost. I understand it had been their problem but being an overseas visitor the flight must have aided in assisting them realize your methods. The solution broker was rude for them by informing them-it was overdue and he ought to be property right now. This unforgivable customer support to the worldwide visitor is undesirable. Various other guests I talked to suggested exactly the same disappointment showing they'd never travel Usa again and that I accept them. I've never in most my decades of traveling encounter an flight that didn't worry about the goodwill and customer support of it guests.

Offender: United Air Lines

Country: USA   State: District of Columbia

Category: Cars & Transport


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