We recently purchased a camper from Camper World. With strong recommendation from the sales person we also purchased the Good Sam extended warranty plan. On our first camping experience the refrigerator and CD disc player were inoperative.
Upon calling Good Sam they recommended a repair company in Hot Springs, AR. The gentleman showed up, then was not heard from again for over a week. When he did return our phone call he wanted some papers signed and said he had a repair authorization from Good Sams. After talking with other campers, when he did not call or return our call, his reputation appeared to be unreliable. The service rep at Good Sam recommended taking it to Camper World for repairs.
After talking to service at Camper World, we were told it would be 2 weeks before they could get to it and they recommended us taking it to a reputable camper service in Hot Spring, AR, which we did. Today, August 6 Good Sam refuses to warranty the claim, stating that it was Camper Worlds responsibility. The supervisor at Good Sam refused to speak to me saying it would be a waste of his time, according to the representative that was helping us when we asked to speak to a supervisor.
It is clear that Camping World and Good Sam are owned by same parent company. Camper World either sold us a fraudulent warranty plan in order to cover up defects they were aware of, or since we did not use repair facility recommended by Good Sams they are fraudulently denying claim, and not acting in good faith
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