I bought a VW in May of last year. It was the worst mistake I ever made. 3 days after owning the car I lost 3rd and 5th gears. It took me the better part of 6 weeks, 4 rental cars and having to take the car to Wynn VW down the street to get it repaired. Wynn VW pulled my VIN and my car had just been there 2 weeks prior to me purchasing the vehicle.
They told Car Vision that the transmission REQUIRED replacement for SAFETY PURPOSES. There was a large crack in the transmission. Car Vision decided to ignore this fact, caulk the bottom of the transmission (caulk melts and can catch fire mind you) and pumped grease to "grease the linkage". Only issue is that manual VW GTI's have shift cables not linkage so grease does not do anything. I had to tell them this.
Then I personally called every junk yard in the area and made sure they did not sell a junk transmission to Car Vision. The then had to replace it with a re-manufactured transmission, otherwise it would not be covered by my extended warranty.
The 2nd week I owned the car was the first time it rained since I owned the car / Everything in my trunk got soaked. They brought my car in and told me that the sunroof drains were clogged and it didn't leak anymore. I took my car back. The next weekend it rained again. I went to get my school bag out of my trunk at school and all 4 of my college books, the entire semester of notes, homework, labs and classwork were ruined. I had 4 inches of water in my trunk. They drilled holes in my trunk, removed my drain plugs in the spare tire well and ghetto rigged the sun roof drains. This obviously did not fix anything it just allowed the trunk to drain when it rained.
I called everyday for 3 weeks and showed up there 6 times to be told that Tom Snyder the General Manager was not there. I saw him and then he would hide. My father and I took off work and drove there. We were told that Tom Snyder would be in at 10 am and we told them that we would be there at 10. The said they would put it on his calender. We were told he would be unavailable to see us. We waited for 4 hours in the waiting area.
So over those 4 hours we chatted with the other customers that came in to purchase cars. When they asked about the dealership we told them I was there for the 20th time to have a water leak fixed and they still refused to send it to a Water Leak Specialist. Finally Tom Snyder came down stairs from hiding and told us to leave his property. Well I told him I was calling Channel 6 and a lawyer. He spoke to us. Good choice on his part.
I took it to them 21 times in less than 1 year for this issue. Until they finally let me get an estimate to have a VW dealerships Water Specialist look at it. Then they still were not sure if they would pay to fix it. I have a 3 year old little boy who was getting sick from being in the car because it was moldy. So I left work and drove there (2 hour round trip) in the poring rain to make them once again feel my trunk was soaked. They gave me a check and the Sales Manager (Tom Snyder) who was very rude, told me never to step foot on his property again.
When the VW Dealerships Water Specialist fixed my car they replaced both tail light housings with factory tail light housings (the ones they replaced were aftermarket, leaked and didn't fit properly), both rear fixed windows (had already been replaced due to the back end being completely smashed, bought at an auction and repaired, and not reported to Car Fax or told to me.), the sun roof drains (that Car Vision techs had broken and bent) and they had to remove my headliner, carpet on the back of my rear seats, the carpet in the trunk and all the interior moldings to remove the mold from my vehicle. They had to replace almost ever clip and 4 interior trim pieces that Car Vision techs broke the pre-attached clips off of and glued them back in.
This is the horrible customer service that you get there. The General Manager Tom Snyder did not return a single phone call or email I sent. He did not have any one else return them either. I hope that no one buys from these people because they are all liars and do not car about there customers. All they care about is saving and making money.
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