Complaint / Review
William Mizell Ford, Inc
Mr. Mizell and Service Manager/David Warlick promised to fix vibration in 2011 Chevy HHR purchased 07/12, now they will not return my calls

Complaint Description:

Vehicle was purchased on 07/12 with a vibration, was advised they knew about vibration & given a "we owe you" slip to bring it in to have repaired.

When vehicle was purchased on 07/12 we spoke to Justin/salesman, we went back later that day to purchase the vehicle. With first test drive the vibration was pointed out to Justin and he made jokes about just going faster than 60mph so the vehicle would not vibrate like that.

Justin had gone home for the day and we continued the sale with Glen and then David.

After the 2nd test drive with Jeremy/Sales Manager and pointing out the vibration to him we were given the "we owe you" slip for the tires to be looked at and repaired.

David/Sales Manager, along with Glen/Salesman, all went for test drives and were made aware of the vibration and all admitted there was one.

Jeremy, I, and my husband all took the vehicle out again and Jeremy noted the vibration and looked at the tires upon returning, he believed the tires were directional tires and one was turned the wrong way.