Joe Machens Auto
This is to inform you we are VERY DISSATISFIED CUSTOMERS! Our family bought 2 trucks in 1 week and spent $70,000.00. Since buying our trucks we have been yelled at, made fun of and treated like crap. The last visit to your Nissan store your finance manager yelled at and raised his voice at my husband, as we were leaving. Roger said nothing to him. He got up to push me out of the office in my wheelchair so we could get out of the office and the finance manager started in on my husband. Before leaving the store we asked for him to call you and he flat refused. While sitting outside in my wheelchair one of your salesmen made a statement that I belonged in the chair. That was
totally uncalled for. There were several sales staff standing inside pointing fingers at us and laughing at us. I do not know what they were saying since there was a glass between us. Guess we were the butt of their jokes. I tried calling you several times but was never able to speak with you. Seems like my phone calls were not important enough for you to answer. Then our son has a bad rim and the tires are splitting due to belts breaking. This is unacceptable! How did his truck pass your inspection with the tires the way they are and the rim bent? You did not pay for the rim, it was done under Warranty so there
was no money from you. He let you all know 1 week after he purchased it.
Jeremy offered to pay half the price of the tires and was told NO! Now we feel you should pay 100% for the tires. He is also a disabled veteran. I am now going to put the white paint on our truck telling people NOT TO DEAL WITH JOE MACHENS PERIOD! Especially if you are a veteran or are handicapped. You can contact MnM Auto Sales in Jefferson City Missouri if you think I won't do it. They can tell you we will as we have done it to them in the past. I'm also taking this to Facebook as to how we have been treated by your COMPANY! We have tried to work with you but I can see what we have heard is wrong. You don't try to work with your customers and make things right. Your customer service leaves a lot to be desired. The paint will remain on the truck until things are made right. Stop and think how many people will see it at the VA Hospital where we go for medical treatment. These tires being defective could have caused our son to have a wreck and been hurt or even worse. This should have been fix before it ever left your lot. Until this is made right the paint and Facebook will stay on. Our son had to put out ($1400.00) for new tires that should have been replace before the pick up was sold. If we don't hear from you the paint will go on, then put on Facebook and this well be sent to the BBB.
You need to decide how you want to take care of this. You have no customer service. If this is how you treat customer's after they spend $70,000 then you DO NOT NEED TO BE IN BUSINESS!
PS. We do not want to be contacted by one of your people who just blow
smoke and have no intention on solving the problem. Looking forward to
hearing from you Mr. Gary Drewing. You said you would talk to any one who called you, but you prove that not what you will do. So by Wednesday the 9th of may the White paint will go on the pickups and I'll make sure I go by the TV station and let them see it, and by anywhere they are set up. Then we have the VA Hospital.
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