I am a female, single parent, one car household. Tanner transmission came and got my pickup to diagnose and repair what I thought was just a clutch problem. After having it three days they called and said it was the clutch and transmission. They quoted me a price of 1963.15, which was supose to include a clutch kit and transmission rebuild. This took one week.
When I picked up my truck the reciept says transmission repair not transmission rebuild and I could still hear noises comming from the clutch and could smell something and there was grease all over my seat cover and carpet. I got it home and sat and listened to it and decided the noises were just not right and got out to listen and found that it was leaking all over the place. I called the manager of the shop (Rick) and he said to bring it back. After looking at it He decided that the slave cylinder had blown out and need to be replaced. So he had a mechanic drive me, in my truck, to the parts store to get the part.
On the way down there this mechanic (Mike) told me a part had been left out of my truck, that he saw it sitting on the counter.
He used foul language if front of my child and bad mouthed his boss stating that his boss is a jerk and other foul names.
He drives us back to the shop over reving my engine the whole way and Rick says they can put he part in in 20 minutes, so I wait. Then he comes in and tells me that they broke the hydraulic line getting it off and cant get another till monday.
All of this time I have had to find a ride to work and a way to get my child to school, and now I have to go the weekend without a car also.
Monday I call after work and he says they are cleaning it up he'll call when its done. I go to school to meet with a teacher and this mechanic (mike) calls on my cell and says he is waiting at my house for me. He drives me back to the shop in my truck to drop him off and on the way there I ask him if that part got put back in and he said yes, I also asked him if there was a higher chance of my master cylinder blowing out now that all this other stuff has been replaced. He told me no, that rick had told him to pickup a new master cylinder while he was picking up the hydraulic line and put it on for me. We get there and he takes my keys and puts them on Ricks desk so I went in and had to wait for Rick to come in his office to get my keys and I ask him why he deciced to replace the master cylinder and he says he didnt that there isnt a new one and he didnt tell Mike any of that.
I walk back out to my pickup and notice its leaking all over the place, so here we o again. Rick send Mike out to look and Mike says its brake fluid so Rick looks and says it hydraulic fluid and tells me what has PROBABLY happened is that when the slave cylinder blew out it got hydraulic in the casing of the bellhousing and is leaking from the seep hole and should be all gone by the time I get home, so I head home I live two towns away from this shop. I get home and notice the gease is still all over my carpet, they havent clean up anything on my truck, it is still making noises and it is still leaking and the clutch feels spongey, just doesnt feel right. So I get under the pickup clean things off and find 3 places it is leaking from, call Rick back and tell him this is a bunch of bull and I want my truck fixed right. He says they will come and get it in the morning and is short and rude with me on the phone.
So im still asking a neighbor for rides and I call after work on Tuesday to see if its done and he says he didnt send anyone to het it he just sent a different mechanic to look at it at my house. He told me that this mechanic (Jake) took the slave cylinder off to check it and checked my clutch and told him it wasnt leaking, there is nothing wrong with the clutch and he couldnt hear anything. So I go home drve my pickup two blocks and back, it is still making noises and the clutch is only about half what it should be and that half is spongey and it is STIll leaking! My neighbors said that Jake was only here about 20 minutes and that he didnt take anything off of the truck and he sat and grinded gears getting it into reverse, was gone about 5 minutes in it and left. My neighbors have wittnessed the leaks, noises, and how much clutch I dont have.
I call Rick back and he keeps asking me to describe the leaks and the fluid that is comming from it and that all he can do is come and get it and take the trans out again and send it back to Salt Lake and he'll send someone after it tomorrow. My sister passed away and I need to leave town so I tell him Ill call him When I get back in town. I had ask him for his bosses # and if there was a loner car I could use the last time they took it and he said no but that if I had a complaint I could call 466-3169.
So I call this number and Jim answers and ask what I need and I ask him who I need to talk to about a problem and he gets real rude and says "Well I guess me, I answered the phone didnt I." I start to tell him my complaint and he interupts and says I ned to talk to Blaine Tanner and he isnt in, So I ask when He'll be in and he says after 1pm tomorrow. I have called there four different days at all times and have gotten, Hes not here, put on hold and not returned to, he just left with someone, hes gone for the day, dont know if he got your message or not, put in hold for two seconds and then told he doesnt answer his paige and by this time it is Friday Sept. 4th and a holiday weekend coming up, so thats two weeks and 3 days they have had my pickup, 4 trips to the shop and a mechanic sent to my house and I still dont have it back to see if they even fixed it right yet.
I call Rick and ask him why his mechanic would tell him its not leaking when it clearly was and if they can help me with a vehicle to get to work in since they havent been able to repair my truck after four tries and that I could lose my job over this. I even told him I called our public bus transportation and there isnt a bus that stops within 2 1/2 miles of my work and he told me thats not his problem and no they cant help me. I asked if some of my money was going to be refunded and he kept putting me on hold then he told me he knows that Im not happy with them or their work and that I probably wont be and there is nothing he can do about it and hung up on me. I dont trust their work either. I also asked him if there was any way it would be done by Tuesday morning and he said he doupted it since they werent gong to work over the holiday weekend.
I told him I didnt think it was fair That I had to cancel my holiday plans and be stuck home without a vehicle over their neglagence and he told me that wasnt his problem either. I have called for Blaine Tanner at least a dozen times and have left messages and have only gotten the runaround and no return call from my message. All of the stuff that was said to me in person by Rick or the Mechanic Mike was wittnessed by my child and all the trips back and forth to the shop and the leaks and noises and the spongey clutch has been wittnessed by four and more of my neighbors. When I asked Rick why his mechanic would tell him it wasnt leaking he very rudely said "Well he told me it wasnt leaking hydraulic fluid."
Whats that supose to mean??? Did he know all along that it was tranmission fluid and just wasnt going to say or do anything about it? All 4 times it was always the same fluid never hydraulic fluid. Ther is more but this is the just of it.
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