I have a bumper to bumper warranty. The left rear spindle, part of the suspension, broke. My mechanic, a trusted seasoned mechanic of many years, assured me the failure point was structural and should be covered by a bumper to bumper warranty. After two days AAA Auto Warranty sent a guy to look at the car. He said the problem had to do with the emergency brake and was not covered. My mechanic said it absolutely did not. Part of the structural suspension spindle broke, further damagifng the emergency brake. He said if the emergency brake were the problem there would be sings of burn marks. There were no signs of brake involvement.
It took two days for the warranty company to send an investigator guy out. Then two days later he called to tell the mechanic it was not covered. My mechanic suggested I phone and ask for a review of the claim because there was absolutely no evidence that the emergency brake was the failure point. I phone for a review and for a supervisor to phone me back. / Three days go by... No call back. I phone again and was promised a phone call back within the hour.
Two days... No phone call. I call the company that I originally dealt with and finally Denise Glover phoned me back and said that she did not call me back as the mechanic should be the one to call. The mechanic called and they simply said "no". Now seven or eight days had gone by, and I could not get any further in the company than the girl who answered the phone who simply read the inaccurate report back to me. She did admit that it was written in the report that there was no sign of brake involvement.
0 comments