Ight now im having trouble trying to get my title i made my last payment on may 4th and was told that i will be getting my title in about two weeks well that has came and gone. Yesterday i called them to find out what the deal was and the same guy that handles my account told me there was a late charge from fireside bank who is the original finance company but went out of business late 2010.
Mathew told me that there is a late charge and i told him no there was not and that i never missed a payment ever so he goes on saying yes there is i told him if there ever was late charge that it was taken care of back in 2006 and has been up to date ever since, so this guy goes on telling me i have to pay $27.01 to get my title i told him i will payit but i better get my title. I told him i would call him back to make a payment and when i called him back about two hours later he would send me to voice mail.
He stated that he would be there until 5pm PST but would not answer the phone. I made the payment online and did get a confirmation email with a transaction number. I called to speak to someone els by the name of Xavier Gonzales he was very nice and tried to answer all of my questions i asked him to send me a faxed copy of my account transcript and history just to make sure everything is OK.
With the exception of a select few, these people are rude on every call i have made and if you can avoid dealing with these people please by all means do so. Try to find another finance company because these people are the lowest of the low even if your in good standing with them. You will find out that it is hard to get rid of them when you wanna get your title i did read that other persons post on here about there title not clearing, i just hope i don't have to go through that as well.
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