First, before I post the report, the dealership did finally pay for the key after posting a report on dealerrater and emailing the report to them. Still no floor mats. But the meat of this report would be lost without pasting the entire report which includes the key reimbursement.
On February 23, I purchased a 2006 Ford Escape from this dealership. The transaction itself went smooth, and as part of the deal, it was agreed that the dealership would reimburse me for having a second key programmed and also would buy a set of floor mats for the vehicle. The dealership provided me with a We Owe slip stating this.
I provided a copy of the receipt for the key and was told the check would be in the mail the very next day (yes I fell for the old the check is in the mail bit) and they would follow up on the floor mats. 21 days after giving them the receipt and a couple of phone calls later, The matter remains unresolved. I sent the dealership a message via the contact us link pasting most of this in the body of the message. I was immediately contacted by the internet sales and then the general sales manager and was assured that this would be squared away the very next day and would be contacted with the update.
As expected, neither has happened.
I am sure this dealership would like me to just forget about it and just eat the couple hundred dollars, but if I owed them this money, you can bet they would be blowing my phone up to collect. My next course of recovery is to post this message to every dealer review and consumer websites. It disappoints me to have to resort to this, but it is what it is.
Again, If this dealership gives you a We Owe slip, that's exactly what it means. Maybe they should change it to the We will promise you anything to make a sale, but good luck getting it slip.
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