To anyone who has experienced or may experience any sort of communication with this company. Please be aware that they are not a Law Firm. It even states on their website that they are but when speaking with their employee's on the phone, they like to come across that they are. They are a collections company that will do anything to collect on a debt.
I rented a car for a vacation. When my flight was delayed this company gave away my reserved car but later gave me a convertible. Half way through my vacation I experienced technical problems with the convertible cover. It was stuck half way up and was unsafe to drive. The rental company told me it would take sometime to bring a rental car to me and advised me to drive it the hour's distance back to their rental lot. This included driving on several busy freeways. When I was almost to the lot a gust of wind came at the car and knocked the cover back. I pulled over to the side of the road and called the company refusing to drive any farther with a damaged vehicle. When their agent met me later at the time and brought me a replacement car I explained to him exactly what had happened and advised him to have the car towed back to the lot. After I had handed him the keys and I saw him force the cover back and purposely rip the convertible cover to put it into drivable condition. I have physical pictures of this.
Later the rental company tried to claim that it was my fault for the ripped cover and wanted to charge me the balance for a replacement cover. I have both another witness who was in the car with me and evidence that it was their rental agent who was ripping the cover. So I fail to see why I should be held responsible for this balance.
The company of HK Craig and Associates has repeatedly called and harassed me regarding this situation. I would advice everyone who has any sort of contact with this company to please be aware of all the negative comments that have been written about them. The company threatened me with action that had already taken place so I know that a portion of claims against me were fraudulent.
Please do your research on this company before agreeing to any sort of settlement with them.
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