Dear sirs:
As You know by now I purchased a 2004 Dodge Dakota pick-up. I went on a trip to Maryland, around 4,000 miles round trip. On this trip I averaged about 10 miles to the gallon. The motor had a miss to it. When I took it in for servicing I told the service department about the miss and low gas mileage. They said that it had a bad plug and they changed it. They said that I would get better gas mileage as I put more miles on the vehicle.
When the second servicing was due I called and made an appointment for Thursday 17 of June at nine o'clock. I told them that the transmission had jumped out of fourth gear when I went across a railroad crossing and the gear shift lever bounced all over the place when I went on a rough road. And I still wasn't getting any better gas mileage, eleven miles to the gallon. I got to the service department at eight o'clock and they said the transmission man was backed-up and would be for several days and to come back the next week. I asked about the poor gas mileage and they said that it wasn't time for a tune-up, so there wasn't any thing they could do.
Friday the air conditioner quit working and it was getting hard to shift into second gear.
Sunday morning I had to put a charger on the battery to get started. When I got ready to leave church I had to get a jumper.
Monday morning I decided the truck was unreliable and went by another Dodge dealer to have a battery put in. I told them the trouble I was having and that I was going to trade the truck for something else. They talked me into trading with them. I knew that I was going to take a loss on the trade but I didn't know that it would so much, $4,000. Anyway they said that I wouldn't get a better deal elsewhere. That the little truck wasn't worth more than $9,000 and they were allowing me $10,000. This was hard to believe but I had no way to prove different.
It seems to me that Dodge should have a program to offset some of this loss or some kind of rebate to take some of the sting out of the loss. It wasn't my fault that the truck had problems and the service department gave such lousy service.
I'm still the owner of a dodge truck and according to the performance of this one depends on whether I stay a Dodge owner.
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