I was an employee at 4x4 Parts and during their "March Madness Sale, " sales representatives kept on saying on the telephone, "We are having MAD sales here, " but charged (Full Price) anyway. I would be pressured in doing the wrong thing many times, I resisted. We got in many arguments and it was always, "If they are stupid enough to pay, then let them, more money for me."
I would see customers wanting a simple 3 inch suspension kit and before you knew it, they would be told that their expensive aftermarket $3,000.00 wheels and tires would either would no longer fit or would no longer look any good. Sales representatives would push expensive needles warranties that 99% of the people would never use which was shameful.
The big thing was, "Dealership Fraud" on thousands of these parts called "Idler Arms." These factory/stock parts would fail on trucks at about 5,000 to 7,000 miles because the larger tires put a huge strain on these parts. Our mechanics were pressured in returning them to General Motors/Chevrolet and stated that they failed under normal conditions. My company has a horrible, "Unsatisfactory Record" nationwide with the Better Business Bureau as well. I am no longer with this company.
0 comments