Usacomplaints.com » Cars & Transport » Complaint / Review: West L.A. Engine Rebuilding Inc - Failure to honor warranty and unprofessional business practices. #850747

Complaint / Review
West L.A. Engine Rebuilding Inc
Failure to honor warranty and unprofessional business practices

Please note that my complaint has already been adjudicated by the small claims court in Los Angeles.
I am not filing the complaint to gain any monetary advantage but to let the consumers beware that West L.A. Engine Rebuilding Inc. Should be avoided at all cost.

I purchased an engine from the aforementioned company on or about 07/27, in the amount of $2016.69. I had the engine installed by a licensed mechanic. Subsequently, I shipped the core/used engine to West L.A. Engine Rebuilding Inc., and I paid for the shipping and handling.

Everything was fine until March approximately six months after installation. The engine lost power and I had my vehicle towed to a licensed mechanic. To my surprise, I was told that my camshaft had been broken in half.

I immediately contacted the West L.A. Engine Rebuilding Inc., and after receiving the run around for several days, I spoke with the alleged owner, Mr. Gulu. Once Mr. Gulu was aware that I had a problem with one of his rebuilt engines, his demeanor changed, and he went so far as telling me that I had to be pulling a heavy trailer to cause the
camshaft to break. I told him that I didnt own a trailer or even a trailer hitch.
He began to yell and continued to insist that I did. He told me that he would not honor his warranty and hung up on me. I made several calls to him in an effort to mitigate my losses. I agreed to pay shipping and handling to
return the engine to him and have his company repair the camshaft for and additional $500.00 My total payments were now $2,516.69.

After Mr. Gulu received payment and the engine he had the engine repaired and returned to me. I immediately had the engine re-installed, by a licensed mechanic. I drove my newly installed engine 7 miles when I discovered that there was no oil pressure.

I contacted Mr. Gulu and he said, without inspecting the engine, that the engine was incorrectly installed and
that he nor his company could be responsible or warranty the engine.

I spend in excess of $3,800.00 for the engine, installing and re-installing and shipping and handling.

I eventually broke down and purchased an engine directly from the dealer. I HAVE HAD NO ENGINE PROBLEMS SINCE THEN.

I would recommend that if you are in the market for an
engine do not by one online. Get one
from the dealer or a dismantling/wrecking yard with low mileage.


Offender: West L.A. Engine Rebuilding Inc

Country: USA   State: California   City: Los Angeles
Address: 3243 South La Cienega Blvd
Site:

Category: Cars & Transport

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