I recently went to a local Les Schab to get the tires
rotated on my '91 Honda Accord and was informed that
one of the Toyo Ultra 800's was down to practically no
tread. All three of the other tires had plenty of
tread left.
When I pulled out my warranty / installation documentation, it stated that
approx 50,000 miles ago I had had all four tire
installed at the same time. When I pointed this out
to the service person, they said that it must be my
driving that caused this. When I told them that I get
my tires rotated on a regular basis and the pressure
is checked at the same time (by Les Schwab of course)
they insisted that it must be the way I'm driving that
caused it. When I asked why, since the tires were all
installed at the same time and that they are rotated
regularly, why just that one tire wore out in the half
the life span it was supposed to.
They still maintained that the way I drive was to blame. This is odd, since a good 95 percent of my road travel is on the freeway. Alignment was good and the car tracks fine with no shimmy or vibration. And since only one tire was worn, does that mean I keep track of where the one tire is and drive only when it's at that
location on the car? Ludicrous!
I don't understand why they would have a warranty on a tire and then their people wouldn't honor it when something goes awry. Of course I'll keep returning to them since this is the first "problem" I've had with the service over at least 15 years, but I'm disappointed in how I was treated, and having to swallow the full price of a new tire to replace the worn one definately left a bad taste in my mouth.
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