Usacomplaints.com » Cars & Transport » Complaint / Review: Airways - Customer service. #826785

Complaint / Review
Airways
Customer service

We reached the airport with sufficient time. We joined the TSA security gate with 45 minutes till remove. The point was exceedingly slow. Whenever we eventually reached the checking devices the TSA was permitting venders to cut-in top of my spouse and that I so when we asked the TSA representative he jokingly stated, "hello we require these our caffeine (Starbucks worker and some different venders)" so when we included we had a need to capture our airplane he totally ignored us. My spouse could finish the gate before I and he or she went towards the entrance she was informed the doorway was closed towards the airplane plus they weren't boarding every other guests. Although my spouse was asking the woman in the entrance (Shelley) she noticed the walkietalkie in the airplane request is everything to close the plane door. The woman using the additional walkietalkie stated yes, AROUND POSITION THERE, and also the individual about the airplane requested if she was certain since there were some chairs still vacant and also the different lady stated yes it had been obvious and he or she might close the doorway. We again asked Shelley and he or she wasn't useful whatsoever. Actually she strolled from us and offered the final to a different lady who arranged us on the later flight to JFK and billed us one more $100.00 for that trip. Envision the gall to cost us one more $100.00 since the entrance employees shut the doorway prematurely. There is no sympathy whatsoever. We were nevertheless 7 minutes early towards the entrance plus they did nothing for all of US. The airplane door wasn't closed whenever we got there plus they handled us like lamb.

We've visited a great deal within the last five decades having a sponsor of companies which hasbeen undoubtedly our toughest encounter with any flight. This isn't likely to function as the last bit of communication.


Offender: Airways

Country: USA   State: Florida   City: Fort Myers
Site:

Category: Cars & Transport

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