I bought a pre-owned Chrysler Seabring about a yearago. Purchased the added care, essentialcare, and ultimate protection warranty plans for a total of $3000. Yeah, dumb move! But included in the plan was $20 off onoil/filter changes. The last two oilchanges they charged me full price. Tookit in for the 45K mile inspection and told Rick Walters I wanted the previousoil change charges taken out of my 45K bill and for him to not charge me thefull price on oil changes again. Alsotold Rick the battery might need to be replaced as it goes dead after shortperiods with the key/radio on. Rick hada throttle body on his desk which he used to up-sell the 45K inspection andsqueeze more money out of me. Checked thecar in at 7:45 am and Rick told me it would be around 3 hours so I decided towait. Also important to note that Ricknever gave me any prices for such things as checking the battery or cleaningthe throttle body.
After 3 hours, stillno word from Rick. Finally, close to 4hours, Rick calls me up and basically tells me that they looked at everythingand they are NOW going to get started on the work. Biting my lip, I ask him how long is thisgoing to take, another 4 hours? Hereplies No, it shouldn't take that long, an hour, hour and a half if that. So again, I stay there and wait. Guess what time I got my car back? 3:40 pm! Unbelievable! And in reviewing myinvoice, they had ONE PERSON working on my car the whole time! Really Towbin, are you serious!? And that's not all. My bill was over 600 bucks! I paid $120 for them to TEST the battery andfind out it had two bad cells. Freakin'geniuses! So they replace the batteryand charge me another 132 BUCKS! Thecleaning of the throttle body cost me 184 BUCKS! What the hell is a 45K inspection foranyway!? Needless to say, I am extremelyirate with these jokers! In my opinion, Rick Walters is a snake.
When I spoke toOscar Palma (Service Manager) about my wait time, Rick told Oscar that I had toldhim to tell the mechanics to take their time which is total BS! Like I said, I bought this car just over ayear ago and I have credit in the high 700's. Sunny, hooked me up with a 10%!!! APR!!!? Another snake in the grass perhaps! Just bought another car this month (Feb) from Martin Reyes at Fxxxx Toyota and got a great deal, under 5% APR. Martin asked me how come they (Towbin) gaveme such a bad deal (10% APR) when I have good credit. It's obvious that Towbin is just a bunch ofrip-off artists.
Advice to prospectivebuyers and customers: Run! And if you really have to deal with RickWalters and their service department, ask a bunch of questions and haveeverything itemized and explained to you before they rip you off with thingsyou don't really need!
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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