In July I purchased a vehicle from a Dealership here in Salinas, Ca financed with Westlake Financial Service. The dealership part of purchasing my vehicle was great.
From the first week of having the vehicle, I recieved 5 repeated phone calls from Whistle reference department to verify my vehicle. I understand that in todays auto industry that this is standard protocol to protect the consumer who purchased the vehicle and lien holder who will be financing the vehicle from possible dealership fraud. (verifying that what a lien holder is financing is actually what is true on the vehicle contract as what the consumer purchased) i. E color, model, leather, sunroof, manual, standard, door, door.
I finally brought it to the attention of the Westlake Rep @ telephone number 1-866-619-2518 placed from San Jose, Ca that someone from Westlake had already called me. Her reply was "oh I was not aware of that". (the first sign of Westlake Financial Service Business Incompetence) I did not take heed
Within the first month of making my first vehicle payment, I recieved a phone call from the collection department stating that they had not recieved my first car payment. I told the gentleman Nick that called from 1-323-900-3328 that I did send my payment. Nick replied stop lying, I here the same sob story all the time, and if I could not make payments I shouldn't of purchased a vehicle. Mind you never mailed a payment book.
I did infact send my first payment to Westlake Financial Service that arrived to them via express mail, with verified confirmation number, no signature required to there payment address at P.O. Box 76809 Los Angeles, Ca 90076. Which was on my vehicle contract. I only sent it express mail because I recieved a letter in the mail from Westlake stating my due date had changed from what was originally on my contract. Note: not a request made by me. The new due date fell on a Sunday, I recieved there notice Friday of that same week two days before. I wanted it there in time with no mishaps.
Dealing with Westlake as a paying consumer I'm stressed over their business practice.
March last year was the very first time in my contract history with Westlake Financial I have ever been late on my vehicle payment! One time late, 60 exact days. My personal identifying information and my account has never been accurate with Westlake Financial from day one of me becoming a customer.
During My One Time, 60 days late
I received repeated phone calls of threats and harassment at my place of employment, home, and cell. Not forgetting to mention that all my family members that I used as references were threatened and harassed by Westlake Financial with repeated recieved phone calls on their cell, home and place of employment as well. My mother was called all the way in Virginia. Westlake identifying themselves as an investigator. I requested to the Westlake Collections Department to please stop calling me at my place of employment. I also requested that they not call my family members at there place of employment. Note. (I only gave cell and residential numbers as reference).
They continued, even getting very nasty and rude with my boss, and also with the owner of the company I work for. Joel from 1-866-584-1284 ext. 7268 who called my place of employment several times replied that he and any other employee will continue to call until they had there payment. Joel stated he could call me anywhere he wanted so as long as my account was past due. MY and my boss's request were void. I made pay arrangements from the beginning of the very first phone call I recieved from Westlake Financial Service and as to when I would have both payments in there office, but they continued to call with repeated threats and harassment.
Pulling a credit report from all 3 of the major bureau it currently shows that my vehicle was REPOSESSED, and Financial Counceling Program. Westlake for-real? What F... Or Who's Financial Counceling Program? Seriously! My vehicle was never repossed, I was never approached physically or verbally by any repossession tow company or any representative thereof!
I currently have my vehicle in my possession, currently financed with westlake, I currently make on time payments and always have besides the one time late in 60 days.
When contacting Westlake Financial Service accounts and collections department as to Why and What is being reported by Westlake to my credit profiles. For "Quality Assurance" I warned Westlake that my conversations with their company needed to be recorded and to know that I was going to sue them for Violating my rights as a consumer. I sited the FCRA, and FDCPA.
I was told by Harvy @ 1-323-900-3957 no extention. "That this is how it is reported when your account is ever placed with the collections department", Harvey also stated that there is no grace period. When I asked Harvey about the Financial Counceling Program he could not give me and answer. He acted as though he was unaware and never even heard of it before. I stated to Harvy that my vehicle was never repossed, he placed me on hold and came back to replie that is the policy." you should of made your payments on time".
I've also requested in writing, verbal with many Westlake Financial Service employees a credit rating. I have also done this via the automated telephone system. To this day never recieved anything.
The names of numerous employees, company lines with extension numbers goes on for ever in my log. Requesting only to speak with Managers and or Supervisors due to the seriousness of my complaint, concern, and wanting a solution to resolve the inaccuracy with my Westlake Financial Service account and its illegal practices, threats, and harassment along with reporting of illegal inaccurate information to my credit profile.
My Solution Westlake Financial Service.
To Put A Stop To Westlake Financial Business Incompetence
Take Legal Action and Get Paid.
P.S.
Your Consumer With A Paper Trail So Thick and Ready!!
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