Complaint / Review
Firestone Complete Auto Care
Wheel Alignment Ripoff

I took my daughter's car to Firestone at 4665 Transit Road, Williamsville, NY 14221, for an oil change last February. They recommended a wheel alignment, which I authorized and paid for. Several weeks ago I took the car back for an annual NYS inspection and was informed that the alignment was so bad the tires (which were new just over 1 year ago) were ruined. The car was in no accidents in the intervening period, nor was it towed. Bottom line, the alignment I paid for last February was never performed, resulting in hundreds of dollars of damage to the car. Avoid this shop.