My husband is currently in the US Army and is out of stated for several months. He is not able to use a phone and only calls me every couple of weeks. I called today to make his payment for his truck and they flat out REFUSED to take my payment!
I was told that they would not take my payment (which I have paid over the phone MANY times before) until my husband called them to discuss the acct. The lady I spoke with kept placing me on hold and than came back and told me flat out that they could NOT take my payment!
When I said 'well im going to be behind on payments because you refuse my payment' they said yes and I requested a supervisor. The girl put me on hold and came back told me the sup was on the phone and I told her that I would wait, she than refused to let me wait and sent me to the sup voice mail!
I doubt ill even get a call back!
0 comments