This service department has a bad reputation in Fullerton. I know for certain at least one case was brought against them in small claims court and they lost. It was a woman who was not treated well and got ripped off.
I have dealt with the service department there for many years. Their scam is when they sell a car new or used they offer free lifetime grease and lube. Each time regular service is scheduled usually corrective work is needed.
In my case I would go for alignment and then not realize it hadn't been done right gone on the freeway. The alignment not right my car would rattle as if it were going to break apart at only 60 mph. If I complained they'd fix it no charge. I simply do not have the time to complain and keep returning for corrective work. They simply let me drive out with an unsafe car more often than not. On other occasions and for others here in Fullerton a loose hose or some other repair would be needed right after the regular service visits.
I would not reccomend any women or especially any black women go there. Joe Green the service manager will treat you like a second class customer that doesn't really count. I am through with the abuse.
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