At the end of October I went to McCoy Mills Ford in Fullerton California to purchase 2001 Ford F-150 Super Crew Cab. I told the salesman immediately that I would be paying CASH for the truck. After agreeing on a final out the door price I sent my wife off to the Orange County Credit Union to get a Cashier's check in the exact amount.
The sales associate Bob Herndon began filling out the paperwork to complete the transaction. He personally did ALL the writing. Again, this was a CASH deal. He asked for my employment information, my banking information, my monthly income, my driver's license and social security and references. I told him that I was not comfortable with this and he said they MUST do this for every customer regardless of a cash deal or finance deal for IRS auditing purposes. I told him I did not want them to run a credit report on me and I was assured three times by Mr. Herndon that there would be no credit report and this was strictly a formality and this just happend to be the form they use. Then it was on to the credit manager Mike Mudgett to type up the sales contract. Again I inquired about the credit application and the information I had to provide on a CASH deal and he confirmed the things said by the sales associate verbatum. (obviously a rehearsed speach)
I opted to purchase an extended service contract and provided a check the next day to satisfy the additional amount that Mike Mudgett had convinced me that I "can't live without". Within a week I received a privacy notice from Ford Motor Credit regarding my application for credit and how my information would shared unless I provided an "Opt Out" form within a very short time frame. I immediately pulled the funds for the service contract and attempted to contact McCoy Mills Ford. I was unable to reach anyone so I paid for two credit reports online to check the inquiries. On both it showed McCoy Mills Ford had run credit reports on my social security number.
I immediately wrote an email addressed to the General Manager, Jim Miller, the sales manager and the sales general sales email address to assure that someone would read it. Several days passed and I did not receive a response from McCoy Mills in the least. This morning I received a call from Mike Mudgett advising me that my check had not cleard for the service contract and I advised him of the serious problem I had with his bold faced lies and his sales person's lies. He asked if I would be home and he would pull my "file" and call me back after he got to the bottom of the problem. No calls, no messages, no caller ID's, no word at all.
At 8:00 pm I called and spoke with another Finance Manager, Mike White. He first and foremost wanted to discuss the check for the service contract and my concerns about the credit inquiry and the Ford Credit issue were completely discounted. I advised Mr. White that I had pulled the funds because I did not trust McCoy Mills Ford after this unresolved issue had come up. Mr. White was rude. Mr. White lied again about the reasoning of the credit check and said it was because I had provided a Cashier's check. Mr. White changed his reason about the credit check and said it was for an entirely different reason.
I need to mention that I have purchased THREE vehicles from McCoy Mills Ford over the last 5 years. One was financed and the other two were paid cash.
McCoy Mills Ford does not deserve my business, your business or anyone's business. They are deceptive, dishonest and their business practices are completely unethical. I would urge anyone to avoid this dealership at ALL costs.
Gary
Fullerton, California
U.S.A.
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