Buyer Beware. I wish I checked the Better Business Bureau before I came here. They get an F from the BBB!!! Multiple complaints within the last 12 months, well add one more. I went to Guru Auto World in Easton, PA in December. At this time they were running a holiday deal of Buy a car and receive a free HD TV or 1 yr.
Membership to AAA. Well, I bought a car and they Refused to give me my TV when it was all said and done because, as they claimed, I got a good deal. ALSO! They will sneak in a charge for a preparation fee of $495.00 that is not disclosed at any time before your signing! This is a dealer Optional fee. Meaning, its not illegal, but its shifty depending on how the dealer handles it and how much they charge.
Guru/Amy tried to get me to sign my initial contract without this as a line item. I did some math and asked where the extra $500 is coming from. Only then, did she pull out a paper with this fee as a line item. She, nor did anyone else mention this price gouging fee at any time before I would have already signed a commitment = Shady. Most dealers I have dealt with in the past charged a basic fee of $55 (this is not the notary fee, that is separate). But, $495.00!!! That is pure Greed. Then, they didnt even make good on their TV offer. That is what youre dealing with if you go to Guru Auto in Easton, PA.
But wait! Theres moreLet me start with the fact that before I knew about the extra $500 and that they wouldnt make good on the TV offer, I thought I got a good deal. Of course, they refused to negotiate until they ran my credit report. It was typical used car salesman tactics; intrusively prod for personal info so they can figure out how much you want the car. Im blessed to have a good credit rating, so suddenly it was on. We agreed on the price for a nice car with some issues (hey, its used; I was willing to live with them).
Keep in mind I agreed on this price before the undisclosed $500 and TV fiasco. I said it was a deal if they cleared the minor warning lights, proved to me the oil had been changed (which took forever and they just created a document that night saying it was done 2 months earlier), and filled the tank with gas. I left their mandatory $500 deposit to hold the car and had my wife drive me down the next day to pick up the car. I test drove it again and low and behold there was another 100 miles on the odometer!
Plus, the tank was only half way filled with gas! Lies and inconsideration. Well, they had my $500 deposit and gave me attitude when I expressed my displeasure with this. At this point, my wife and kids were waiting and we wanted the car. Then, the $500 gouge fee and refusal of the TV offer fiasco happened. After about a half hour of back and forth with snotty attitude from them, I was ready to walk, but was told Id lose my $500 (I would have just canceled the check). Well, my wife wanted the car and I just wanted Used car shopping to be over with. I had finally found a car and was done with it all.in the end, I signed and left with the car.
I asked them whether they would be fine with me leaving unhappy without the TV, rather than happy with the TV and they (Amy) said YES. That sums up everything you need to know about Guru Auto World in Easton, PA. You can receive a good initial deal on a car, but you will have to deal with calloused integrity, lies, and worship of the Almighty Dollar. I will not go back and I do not recommend them. Next step, fill out a Better Business Bureau form and contact Consumer Watchdogs/Advocates with the local media.
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