Complaint / Review
Carbiz in Maryland
Carbiz: Lies, Steals and Chumps

I purchased a 2008 Lincoln MKX Ultimate Edition with 38,500 miles for $24K, after a $17K trade in of a BWM 325xi and $7K in cash on 8/16 from Carbiz. The next morning (8/17) I noticed a substantial fluid leak under the engine. We reported the concern immediately to Carbiz. At their direction, I drove 3 hours back to Baltimore to have Carbiz service the vehicle. I was given a dated loaner of which we were not comfortable putting our children in for safety concerns added inconvenience which limited our family to one usable vehicle to travel with children.

The dealership claimed a power steering fluid cap was loose, tightened it down and replaced rotors and brakes (an unrelated issue but an example of another major oversight of their so called 120 Point Inspection, that we caught driving it home upon purchase.) As schedules allowed, I drove their loaner car back up, another three hour trip to Baltimore, and picked up our vehicle.