I am writing this for my father-in-law who is 92 years old. He has been going to Franz Mercedes for over 20 years and took his car there for oil change and tune up and to have the smog check done at a company down the way.
Oil filter/oil/fuel filter/spark plugs $450. Jonathan called me and said an additional $250 for smog work. Then when we got the car back he said that the transmission was leaking and charged an additional $950. What??? The tranny work was never authorized.
I had checked the cost of the parts with other parts suppliers and found out he overcharged for parts. When we called him for an explanation I was told be Franz and Johnatan both that "he has already paid, and he is not getting any money back". I was appalled! If he overcharged for parts he overcharged for labor.! He would not discuss with me and then when my father-in-law called him he told him he would give him free oil changes for a while.
He is 92 years old and not driving anymore. Only 15 miles per week on the car. How long would that last?
We are turning this matter over to the BAR and if does not get settled there then to small claims court for explanation.
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