Ordered Roses on Feb. 12th for delivery on Valentine's Day. Their website was advertising "same day delivery available"... Well I ordered the roses two days early, just to help make sure they would be delivered on time. I was even given a time frame window for delivery. I called them three times the afternoon/evening of Valentine's Day trying to find out why nothing was being delivered. So besides the fact I didn't really save any money ordering the roses from them, due to their $14.99 "delivery charge" which was not advertised until you are paying for them... (If you are buying roses online, isn't it kind of a given the delivery price should be included in the advertised price!), they did NOT deliver the roses on Valentine's Day... WTF?!?!? Since I was away and was having them sent to the house as a kind of surprise, it made it even worse when nothing showed up on Valentine's Day!!! They finally delivered just over 24 hours late... No sorry or anything, the delivery guy just shrugged his shoulders. I should have gotten a refund or an apology at the very least!!!
Today I finally decided to get myself taken off of their mailing list, due to receiving at least one spam mailing from them each day and still be irritated over the missed delivery date. So I called their customer service number, the customer service rep. On the line had a very heavy accent which was difficult to understand, all I wanted was to be taken off the e-mailing list. It took literally just over ten minutes on the phone just to get taken off the e-mailing list... I gave them my order number to reference, since it was easier than trying to spell out my email address to him. Even got put on hold three times...
This company just seem to be over-flowing with incompetence... Highly recommend NOT buying flowers from this site!
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