Usacomplaints.com » Cars & Transport » Complaint / Review: Pep Boys - Horror story. #756511

Complaint / Review
Pep Boys
Horror story

Oday is August 25. WHICH is OUR PepBoys horror tale.

Having recently bought a 1997 Infiniti I30, I chose to provide the automobile to my nearby PepBoys on Indiantown Road, in Jupiter, California for that advertized free brake evaluation. After one hour of awaiting the vehicle to locate its approach into among the 6 vacant bays, (yes, I measured them), I waited another time to get a "technician" to draw 4 tires, take a look at wheels, substitute tires, examine a master cylander and examine the brake lines.

The technician, after checking my vehicle, (a lot more like sizing me-up for that brief disadvantage), informed the support supervisor my car needed the next repairs. Nicely to conserve time and room I will ensure it is brief and nice. The technician informed his boss to recommend me that I want what came to a whole new front-end. As in: both axles, swaybars, stand and pinion linkage, I am talking about, the entire enchilada. They explained I had a need to practically repair my undercarriage within the front-end. And also the projected price was $1,200.

Fortunately, I'm a beast of routine. I cope with the exact same people as frequently as you can. Same woman or man in the lender, same cashier within the store, same technician in the nearby oil-change location... You receive the concept.

Sensation totally negative and dejected, I virtually resigned myself towards the proven fact that I had been scammed by among my other americans in a offer. But when I do with anything, I considered it. I'd a nagging sensation which internal need to "second-guess" the "experts". Therefore, I got the vehicle, despite being quit scared to actually generate it, to my oil-change man and requested him if he might like a courtesy, provide me another viewpoint and inform me what his analysis is. Used to do not tell him where I originated from or what I had been informed. I essentially told him that I believe I created a poor purchase since in my opinion I want a whole new front undercarriage.

Because it works out, there's actually a repairs under my front-end. Nevertheless, the "substantial" repairs needed on my automobile is just a new axle construction on my passenger-side and that I might remain to obtain a round of bushings simply to be comprehensive about this. The price towards the community for this component in the nearby Progress Auto Areas? (drumroll please) $69.00 plus tax. What cost did PepBoys provide me for that same precise component? $ 119.00 plus tax PLUS work believed at $210.00 to set up it. Right now, I'm unaware of exactly what the bushings will definitely cost me.

Our oilchange man delivered me to some technician he understands and relates several clients to. He explained straight or more top the technician is just a a bit more costly when compared to a large amount of people but he'll not place you within an Iron Maiden while he fixes your vehicle utilizing the Hayne's Manual for Ruin. Having approved that I'm likely to spend a bit more than I really could elsewhere, I lost almost no time operating to the proposed technician's store. I told him what it's thought to be happening centered on what his buddy who operates the oil-change location had explained. Without making his table and sometimes even taking a look at my vehicle he cited me a cost of $225.00 mounted having a 12 month/12,000 distance components and work promise/warranty. That is correct, components and work free of charge if his work demonstrates substandard.

I've around this evening determined that I'll not really generate right into a PepBoys parking lot again. I've also determined that I'll desire family and friends to prevent PepBoys and wander before purchasing a component from their website.


Offender: Pep Boys

Country: USA

Category: Cars & Transport

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google