Usacomplaints.com » Cars & Transport » Complaint / Review: Desert Sands Auto Sales - I had a Pre-Approved car loan, no response back on my e-mails and they sold the car I wanted to someone else. #751277

Complaint / Review
Desert Sands Auto Sales
I had a Pre-Approved car loan, no response back on my e-mails and they sold the car I wanted to someone else

I submitted an online application for pre-approval on a silver 2005 Chrysler 300 on Saturday, Sept 17. That next Monday, Sept 19. I sent a e-mail to [email protected] in regards to the status.in conversations going back and forth on Tuesday, Sept 20 I received a e-mail from Desert Sands stating the bank wants $2,900.00
down and my payment would be $536.00 per mth for 30months thats the best and only approval. I was working with a Paul and Louis (I was told Louiswas the mgr)

On Wednesday, Sept 21 I responded to desert sands with the questions in order to move forward with the vehicle purchase. I did not get a response back for awhile.in addition, I mentioned that based on the answers I would like to bring down $2,500 on Wed, Sept 21 as a deposit against the balance on the vehicle and I would be in on Friday to pay the remaining $400.00 At this time when speaking with Louie he said that Paul & Louis were terminated as he mentioned to me that the he would need to review my pre-approval application and did inform me that the loan term shoudl have been 39 mths not the 30 months, I also asked about the list of questions I had, I did re-email them to Louie and he did reply with some of the answers. I did let him know the next day that I was fine with that but also e-mailed several questions to move forward with the vehicle puchase. I did not get a response.

Friday, Sept 23 I sent a e-mail to desert sands and sent questions such as if I needed to bring a cashiers check or cash and receipt would be provided and when would be a good time for me to come in. No response. I than went to the desert sands website and the website shows the 2005 Silver Chrysler as SOLD. I called the dealership twice around 6:47p. M on09/23 on my partners cell phone with no answer. I called on my cell phone and a gentleman answered by the name of John and I mentioned to John regarding my conversations on the 2005 Chrysler. John mentioned it wasSOLD as of wed. I asked fortheowers info.


Offender: Desert Sands Auto Sales

Country: USA   State: Arizona   City: Mesa
Address: 1037 S. Country Club Drive
Phone: 4809626000

Category: Cars & Transport

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