Worker (s) Handled: Bonnie Beck and Kelly, and GM Kim Patterson
Our Overview Of Mercedes Benz of Plano:
Required within the vehicle for check-engine lighting, after repairs the light got back on in March required the vehicle back, and he or she talked towards the technician in my own existence, which mentioned the component was faulty, but she declined to permit the technician to complete guarantee work. When objected, she strolled back again to the store and talked with technology in personal. She returned out and mentioned the guarantee function can't be achieved, increasing difficulties with why we reported to support boss about her service. This was in April. The vehicle wasn't mounted, or is it today. They reject guarantee on the parts, which support agent deliberately interfered with specialist attempting to change the parts.
It's currently 4 weeks later, and we're still attempting to solve the check-engine light problem. I posted above evaluation to dealerrater.com on 08/19
After processing this evaluation I had been approached from the GM, so that as his follow-up together with his team, I'm today endangered by both support advisers, and was informed through the technician they no further works on my automobile, and also the available support solution is closed-in retaliation of my preliminary overview of this dealeris support function and it is bad, vindictive support advisers. They declined to displace the defective component or create a reimbursement after examining the vehicle for four times, stating they could not discover the reason for the check-engine light.
I've approached their GM again and certainly will consider this issue up with Tx attorney-general's office of customer department, in addition to getting match in courtroom to recuperate the price of faulty components, and problems induced, since this seller no further could be respected to focus on automobile. I again e-mailed the store and it is operator F. Ewing, with no reactions are obtained however, compelling this criticism processing to alert others of the seller's support methods.
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