Rented a 2003 Toyota Avalon with around 154,000 kilometers on it on 2/8. Before signing ANY paper-work, I requested the Fund Director Zachary Owens, in addition to the salesman Neville Bradshaw when the 2-year/24,000 distance assistance guarantee which addresses the motor & indication, might be utilized at ANY auto-mechanic of my option and was informed YES by both guy. (IT WAS A DARING REST) I closed the paperwork and obtained the vehicle. The vehicle was actually in perfect condition. The Carfax record didn't display any factor damaging. I had been pleased with my purchase... Until... Fourteen days later, I began to encounter problems while stopping at high rates. I got the automobile to my technician to discover that I required front brake parts & rotors. I chose to possess the work completed by my technician and purchase it myself in the place of returning to FCM that we reside about 25 kilometers from, plus underneath the restricted one month guarantee, the seller might make me spend 50% of the expense nevertheless when they explained just how much it'd charge, I chose to simply allow my technician doit. Large deal. I required wheels and that is part of normal maintenance. (looking back I ought to have let them do the job given that they must have never offered me an automobile t / defective wheels.) Moving forward... Fourteen days following the brake work, my car died. I'd the vehicle towed back again to my technician to complete a complete analytical simply to discover that I REQUIRED A WHOLE ENGINE AND TIMING BELT!!! I named FCM and was informed to truly have the vehicle towed back again to them. From there, the Support Supervisor, Jordan, described he might perform a complete analytical to determine that which was completed. About one hour later, he described the vehicle was still being "looked over" but he experienced as if the pc or PCM was out and must be changed and blah, blah, blah... Never once stating something about my motor having to be changed (my technician thought this out inside an hour since he described the motor had no retention whatsoever). Service Director Michael also described he got my automobile house for 3 times just before me buying it simply to "try it." He also described that the "complete analytical is performed on all automobiles before it may be offered in addition to it needing to move inpection." These are lies as my technician described when a complete analytical was completed thirty days before I purchased, it'd show the motor must be changed quickly, in addition to the timing gear. Also state that I had been furious about that scenario can be an exaggeration. I'm like I'd gotten raped. Our next thing was to state my disappointment towards the administration of the organization. That night, I talked with somebody called Lisa who had been a supervisor. Lisa explained three items that used to do not need to listen to: 1.) I really could not get a reimbursement for my $2800 deposit; 2.) FCM wouldn't deal me into another vehicle on the lot and 3.) I really could not provide the vehicle back and stop the purchase. Therefore today I'm caught having a vehicle that required an ENGINE AND TIMING BELT. Oh and that I must include the method FCM attempted to create me cozy concerning the scenario would be to advise me "you've a-2 year support guarantee therefore it may protect your motor function." But you know what... The support guarantee IS ONLY GOING TO protect the repairs may be the function is performed at their dealer (they informed me normally and essentially lied in my experience.) Therefore let us include this up: I'd need to spend $700 for that time gear function (estimation supplied by MY VERY OWN technician) in addition to pay deductible of $100 for every product and purchase rental-car while Lord understands just how long it'll consider in order for them to repair my vehicle within their support division by their technicians who never noticed this issue within the first place. I am seeking legal counsel nowadays since it has got to become illegitimate.
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