Please observe notice ripped bleow reagrding this criticism...
Our mom, Evelyn Piecora, had an initial course ticket…which she settled over $1300 for…and fell ill before the trip. We posted a notice from her doctor…we really posted the notice many times, as your workers held seeking copies…terrible program in your finish – just how many copies do you want??? But anyway…my mom has been refused a reimbursement, plus she's being requested to pay for $150 for whatever reason – the notice from Kelly Frost, inside your refund division produced no feeling. Please observe my concerns below in the body of the communication we received…
Expensive Mrs. Piecora:
Thanks for calling Customer Relationships relating to your US Airways reservation. I regret the medical conditions that stopped you from touring around, as prepared. I enjoy the chance to deal with your issues regarding our non refundable admission guidelines.
The solution bought was non refundable, and also the Usairways non refundable admission plan doesn't incorporate a medical exclusion term for non lifethreatening disease. (Not once put on your online site does it say something about “life threatening” or did the support representatives I talked with state this actually – not when) I regret your frustration; nevertheless, the choices produced by our Corporate Discounts Division are closing (oh my this really is ultimate since your “Corporate Reimbursement Division claims thus (BS)…that looks threatening – could it be your plan to jeopardize 84-year old lady).
As a substitute (an alternate as to the???), there's a change charge of $150.00 (for what breathing while your repetitions work-in the reimbursement division?). We are pleased to think about a waiver of the charge (oh, thanks for contemplating this waiver that I've no idea why you're receiving) with paperwork from your own physician. Please supply us having a notice about the doctor’s letterhead, declaring that you're not able to travel as a result of medical problem. (Delivered many copies, can’t think you've the nerve to request another) as we get the required paperwork, we shall evaluate your request thought of waiving the traditional reissue charge (Quickly you’ll be receiving $150 if your person really wants to sneeze or breathe in your routes or make use of the bathroom). Please be aware that any prior recorded posted straight to Discounts wouldn't be available by Customer Relationships.
You might send the info or connect the scanned paperwork within an email to the division by answering this mail. If required, you might deliver the paperwork through the US Email. Your contact info is really as follows:
Usairways
Attn: Customer Relationships
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Fax 480-693-2300
Please be aware that, whilst the authorized operator of one's ticket, aside from who taken care of the ticket, you might choose to officially alter the title and permit another individual of one's option to make use of the ticket by giving a notarized statement relinquishing the privileges of one's ticket to some new tourist. There's a $150.00 per-ticket charge evaluated for this company. This charge isn't susceptible to waiver. We shall subsequently issue a transferable voucher for that outstanding worth of the solution. (Unreal – listed here is another $150 cost to alter the solution to somebody else’s title – directly after we feel the trouble of having the notice notarized –with the precise text you obtain – again – who's the client here…talk about terrible client service…would you prefer a disgusting of body from my mom or even the individual she's signing the solution to?)
If this is actually the choice you'd prefer to contemplate, please send a notarized record towards the above-referenced quantity. The next declaration ought to be incorporated:
I (PIECORA/EVELYN) surrender solution quantity 03777565132541 to (NAME OF NEW TOURIST).
Take note this thought is definitely an exclusion like a one time courtesy (this really is no courtesy – incorrect term option – good attempt but there's nothing respectful about that support you're attempting to supply) because of the conditions you've explained and it is not really a regular exercise regarding our non refundable tickets. It's extremely important that people possess a legitimate email and telephone number together with your paperwork. Please include your Usairways Customer Relationships Scenario Title: Usairways Customer Relationships - US-11PIECORA-I40H20 - K1S. Please enable 5 to 7 business days for all of US to approach your info.
Again, I regret the reason why that abandoned your moves and with respect to we, desire you a fast restoration (Our mom won't be dealing with be an 84-year-aged lady with center problems and vertigo). We all know that you simply have many selections as it pertains to touring, and we thanks for selecting Usairways (never selecting Usairways again and we are certain to inform relatives and buddies to boycott your solutions).
Truly,
Rita Simms
Consultant, Consumer Relationships
Usairways Corporate Office
Case: us-11piecora-i40h20
We anticipate only a complete reimbursement for that injustice your organization has offered. You've triggered psychological stress along with a real trouble. I'm therefore really dissatisfied around Airways. Exactly what a shameful exercise of attempting to ostensibly extort money from an sick 84-year old lady.
And Also The nerve people Airways to do something these you're performing my mom a benefit by getting her $150 to obtain a reimbursement to get a $1300 plus ticket…what a laugh
Please respond ASAP.
Marie E. Horton (child and POA) for Evelyn Piecora
10444 Stoneside Path
Keller, Texas 76244
682-351-7481 - mobile
817-337-2889 – house
Cc:
Doug Parker
Chairman and Ceo
Usairways
111 West Rio Salado Parkway
Tempe, AZ 85281
Aircraft Consumer Protection Department, D-75
U.S. Department of Transport
1200 Nj Ave, S.E.
Washington, D.C. 20590
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