In December I went to Tampa Florida for business. While in Tampa I went into JW Courtesy Autogroup located at 4600 N Dale Mabry, Tampa
FL 33614. While in the dealership I took real interest in the Pontiac Grand AM. I was first shown the? Se? Edition and because they were standard and did not have any power door locks I was then advised that I would be able to get the next edition up for $19,880.00. I advised the dealership up front that I had pre-approval for a car loan thru Capital One Auto Finance (previously
known as PeopleFIRST LLC).
Anyways the dealership asked me to fill out
a Mini application and they would see what they could do. Since my co-worker was with me he was Hungry and he wanted to go get some food? We left. A few minutes later my phone rang and was asked for my social security number. Without hesitation I told them it. Approximately 20 minutes later I received another phone call from my Sales Representative Jason informing me that the car was mine to come pick it up. I acted Very shocked
and surprised that the dealership agreed to accept $17,000.00 and payoff my previous car. Anyways I was then also told that I had Anti-Lock Breaks (ABS)
and because I was so excited they made me sign a couple of papers. They also asked me to put two financial bank references just so they could have them on file which I did. Bruce advised me to? Just makeup some addresses
that they won? T need to verify it.? They then had me fill out the contract.
I then left the dealership and was told to return the next day for my car alarm and key sensors. Saturday December 6 at 8:45am I returned
to the dealership and informed Bruce that I no longer was interested in the vehicle since they LIED TO Me, switched my Financial company on me and jacked up my APR Rate. He told me not to worry about it to come back
at 4:00 and they would return my vehicle to me. 4:00 came and they would not let me have my vehicle back so I got angry and telephoned the police.
The Tampa Police department arrived a short time later. I then spoke with someone else who says they would lower my payments to $355.00 a Month and that was the only thing they could do. I was also advised that I signed? The contract? And once you leave the dealership you can? T return the vehicle because you own it.
Sunday December 7? I was driving back from work in Tampa and had a flat tire so Roadside assistance was called.
Monday December 8 I returned to the dealership for some adjustments on my vehicle including the installation of the alarm which is not working correctly now. I was also advised that if I paid
them $553.00 I could use my? Own Financing? And they would take care of everything else.
It is now January and I am Receiving hundreds of Denial letters from companies saying that I applied for a loan thru them when in fact the dealership sent it to several Hundred locations without my knowledge
and/or consent. As stated above the dealership just wanted me to fill out the information for their records only. My social security number was written in on the application by them. I have Been trying to get
these credit inquiries removed from my credit reports but keep getting letters saying the dealership has to request the removal of these items and I cant.
I am very upset with my car buying experience especially since they did not give me the extended warranty I wanted that would cover my vehicle for 100,000 miles. I wound up being advised that the vehicle I purchased
that they claimed had ABS (Anti Break Lock System) and would be told when the car pressure becomes low when in fact this model does not have these features thru another dealership here in Jacksonville Florida.
Another big issue remains that the dealership keeps Calling me asking me to fill out the survey and bring it to them for a? Free carwash, oil change or cleaning? And has threatened legal actions if I was to inform anyone about what has happened with me.
I honestly believe that this car buying experience was horrible and I got scammed and that's why I believe NO person should Trust Courtesy Auto Group.
Update 3-23
Special thanks go to Asbury Auto Group who tried to assist me in dealing with Courtesy Autogroup who continues to be ignorant and uncooperative.
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