On Monday, March 15, at approximately 5:30 P.M., I arrived at the Precision Tune Auto Care located at 143 East Pine Log Road in Aiken, South Carolina. After inquiring about the service repairs and cost of my vehicle, I agreed to leave my vehicle overnight to be service the next morning. I told the cashier that I wanted an oil-change, a complete brake service to included rotors for my car, a transmission flush, and a radiator flush.
On Tuesday, March 16, at approximately 8:45 A.M., 9:30 A.M., and 10:24 A.M., I received telephone calls from the cashier at Precision Tune Auto calling to ask me different questions about my Volvo such as the engine size, what type of transmission fluid is used? Whether the Volvo is AWD (All Wheel Drive), informing me that 6 quarts of oil is needed, and to let me know that more monetary funds will be required for my car after presenting the coupons listed from Sunday's Newspaper.
At approximately 11:00 A.M., I received a telephone call from Michael Storey the store manager at Precision Tune telling me that he ordered the wrong rotors and that my cost is going to be $720.00 for the complete service requested. After discussing the service I authorized Mr. Storey to make the repairs to my car. Mr. Storey told me that he will receive the rotors by 2:00 P.M., and he will then working on my car.
At approximately 5:50 P.M., My friend (Renee Tyler) and I went to pick my car up from Precision Tune and found all four tires removed with no repairs completed. I asked the cashier what seemed to be the problem why my car wasn't ready and she said that they received the rotors much later than expected. I questioned her why didn't anyone call me to tell me that my car wasn't going to be ready and she simply apologized for not doing so. During this time I noticed that approximately five to seven people were in the building which clearly explained why my car wasn't ready. I told the cashier that I was coming back Wednesday before closing and I expect my car to be ready.
On Wednesday, March 17, at approximately 5:55 P.M., I entered into Precision Tune and told the cashier that I was ready to check out while my friend (Renee Tyler) waited outside. I questioned the cashier as to why the coupons presented before the service wasn't acceptable and she simply stated that my car was a foreign car which required more time and money. I asked for the manager because I wasn't satisfied with the answers regarding service and I have never had 6 quarts of oil used for my vehicle.
Mr. Storey assured me that he used the 6 quarts which required additional money. I asked for a total and the cashier told me $712.47 after presenting another coupon for 10% off labor. I wrote a check #3680 in the amount of $712.47 and received a receipt for the service rendered.
Upon getting into my car and starting it my driver's window was down and I tried to put the power window back up. The window wouldn't go back up so I went inside and asked the cashier why my driver's window wouldn't go back up. The cashier called Mr. Storey and he stated that "he tried to put the window back up and it wouldn't go back up." I asked Storey why didn't he say something about my window not going back up and he stated "again that he tried to put it back up."
I asked Storey what was he going to do about the repair to my window and he laughed and said "nothing." I told him that he did not find my window down and the request for repairs was to the outside of the vehicle not inside the car. He said that he technician put the window down and I asked what was his name and he refused to give me the name.
Upon arriving home at 7:00 P.M., I called the several customer service numbers (877-662-8863,800-438-8863,800-438-8863 ext. # 204 (ask for Cindy) toll-free, however, not one individual called me regarding this situation.
I put a stop payment on the check Tuesday, March 23. I have made over 30 calls to the three telephone numbers listed above trying to resolve this situations because I don't want it to appear that I was trying to get out of paying for services rendered. The service received was very unprofessional, dishonest, deceptive, and fradulent.
At the bottom of each receipt given to Precision Tune customers it states, " I authorize you to perform the above repairs and furnish necessary materials. I understand any cost quote is an estimate only. You will not be responsible for loss and damage to vehicle or articles left in vehicle. I further understand a minimm shop charge of $19.95 may apply and a shop supply/material fee is charged on all orders."
Upon reading this and giving my signature I authorized Precision Tune and it's employees to make the necessary repairs to my vehicle and they assumed complete responsibility for my contents and damages to my vehicle made while in their care and custody.
Catherine
Aiken, South Carolina
U.S.A.
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