I started doing some business with a local NTB in Mesquite TX during 2008. I was having enough work done on my car that I applied for and received a credit card account with them.
I now have two cars. One of them is a Corvette and I need to buy tires for it, at about $500 for each tire. I also have an older car that needs the AC replaced, and that will run well into the hundreds by the time the compressor, the drier, the orifice tube, and some seals are replaced. Planning in advance for these costly repairs, I called the store where my work was done previously and where I obtained the credit account to schedule a time and to get a "reader's digest" estimate for the AC repairs.
Because of the high cost I happened to ask them what the limits were on my credit account. Lo and behold, my account had been closed. I received no notice, no warning, no communication at all from NTB at any time that my account was being closed. I called their credit department and was told there was no reason my account was closed other than I hadn't used it for a year.
Obviously NTB is not interested in building long term relationships with customers. Obviously they do not need or want my business. Obviously if this is the way they treat account holders, they must be downright abusive to walk-ins. If they will do this to my account without any notice or communication for no reason, there's no telling what they would do to my car.
I'm sorry, but I have body parts that I value. I'm not willing to place my safety and well being or the safety and well being of my cars in the hands of a company so unprofessional they can't even trouble themselves to inform me about my account closure. If they don't need my business that is running into the thousands, I am more than happy to take it to a merchant who does value my business and does want to accept my money.
And after reading the reviews about NTB on this web site, it's probably a good thing they closed my account for no reason and without my knowledge. It sounds like it could have been lethal for me to allow them to perform any work on my car or put tires on my Corvette.
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