I am extremely upset with this company's quality of work and their customer service relations. I had my car serviced at the Canton location in Georgia on October 18th. First of all the man, Mike, who handled the repair of my brakes, was concerned about keeping me away from the manager, who as I witnessed was extremely rude to another customer. When I paid my bill by check, the service representative accidentally entered the amount for $2.54 instead of $254.32. I received a call on a Monday from the rude manager about this situation and I told him I would get there as soon as I was able. I also offered to pay with a credit card over the phone he refused to take such a payment.
For the next week, I received harassing messages from this manager. The last message I received was not only appalling, it was also filled with foul language in which my son heard. I was finally able to get in touch with the manager, I was furious and I let him know it. Suddenly it was acceptable to take the payment over the phone. Then, a sheriff comes to my house and serves me with a summons from the service representative, Mike for the monies owed. Apparently, he quit and the money was taken out of his pay.
This was the worst experience I have ever had in dealing with a repair service. Shortly after, my brakes were supposedly repaired they began to make the same noise that they made before I took them to Just Brakes. Then to make the situation even worse, on March 3rd 2004 I went to have my oil changed I asked my mechanic if he would check the brakes. To my disgust the same front brakes had to be repaired again, which cost me $128.27. There is no possible way that a car can go through a set of brakes in a 4 months time span. So aside from all the aggravation I had to go through because of someone else's mistake my brakes were never even repaired at Just Brakes.
I feel that I deserve restitution because of these circumstances. I have all documentation concerning this situation.
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