Our name is Sut Han Che (Candice), I reside at 1211 S. Quebec Method, Likely 3-203, Colorado, CO 80231. I have transferred to Colorado from Minneapolis, MN last Thursday and I shipped 33 deals on 7/11 at USPS (18 North 12th Street, Minneapolis, MN 55403). I came my present address on 7/13. Because my condo is experiencing the mail-box home, I viewed the email guy (occasionally it is an older lady) arrived each morning at around 11am (occasionally after 12 but often at 11-11:20am). It certainly is a little truck (smaller than the usual Honda cr v). I understood the deals typically takes 2-9 days and because the quantity is big, I kept waiting. Throughout the delay, I obtained additional little e-mails from Fedex or advantages. Recently, 7/21, I viewed the email guy included the little truck again and was unhappy. I visited examine the mail-box after he was eliminated and unearthed that he really quit a palm-wirtten notice on the bright bit of paper that will be clearly split down from the bigger document, also it claims 'You've Pkgs.in the postoffice waiting to become acquired.' I had been confused and surprised from the unofficial notice and that I named the neighborhood postoffice at 303-221-5209 (8700 E Jefferson Ave. Colorado, CO 80237). The individual I spoke to stated that the deals are there to get a day or two currently and they had attempted to provide for that very first time and that I wasn't house. I told him that it had been difficult cuz I actually stay infront of my screen viewing the mail box building (even if I am writing this). He then requested for my telephone number and stated he might informed whoever was accountable for the email 24 hours later to contact me and shipping my material in my experience. I hanged up cheerfully convinced that I'd ultimately obtain my deals. Today, a little truck again, and that I went right down to the email-guy about my deals. He explained that it had been him who quit the concept and he explained nobody had informed him something about deliering my deals so when he requested whom I talked to, I really couldnot answer. He was good enough to provide me his name, Frank and his supervisor's name, Natalie and stated that she ought to be ready to set up my shipping. I talked to Natalie which period, she explained that I owe some shipping since the folks of the Minneapolis postoffice did not calculate and determine the cost properly and so, I'd need to visit the postoffice to pay for first, and hawl the deals back again to my condo, on my own. I inquired easily might arrived at the postoffice to pay for the charge and also have the deals sent to me, she declined, since "we are understaffed" and "you are living about the third-floor." I provided when they might provide one at the same time I'd be pleased about this. It is okay even when the email individual simply knock-on my doorway and that I may drop to transport the package myself. I am aware it is my obligation to pay for, but is not it their obligation to inform client the right cost and provide the things? Lastly she stated that she'd to consult with her supervisor who'd maintain work in a few hours (it is 11:15am after I named her cuz the email guy arrived at 11:05 nowadays) and allow me understand what he might do for me personally. After 3 hrs, I called again. Natalie stated that she'd previously talked together with her supervisor, and she stated he found the exact same conclusion as she. I inquired easily might keep in touch with her supervisor, she stated he is already eliminated. Atleast, I'd his title this time around, Adam Zaborowski. She'dnot provide me several to achieve this individual and stated I'd need to contact again to talk to him. After 2 hours of hopeless battle, I named the USPS common data quantity at 1 800-275-8777 and requested for coaching. The individual think the problem is unjust in my experience and offered me the immediate quantity towards the division of client event of USPS at my area, 303-853-6185. I named at 3:05pm and left a note. I called again at 3: thirty and left another concept. Their office time is M F 8-4:30pm. I attempted to contact a few occasions before 4:30, however no solution.
I've already delivered this to USPSis client site. Ideally they will provide my deals after I settled what I owed.
0 comments