Usacomplaints.com » Cars & Transport » Complaint / Review: Jet Blue Airlines - Outrageous Customer Service. #702047

Complaint / Review
Jet Blue Airlines
Outrageous Customer Service

On November 27 we'd concerns on Aircraft Orange to travel on Flt 51 from Burlington, VT to JFK airport in NYC at 11:10 am coming to 12:25 PM. We'd a connecting battle at JFK, FLT 981 departing at 1:52 PM for Ft Lauderdale FL our ultimate location.

While seated in the Burlington VT airport entrance at 9:15 AM, we noticed ads in regards to a trip to Orlando Fl that was today postponed due to an up to speed computer breakdown. The ads within the next 45 unitsapproximately explained many failed efforts to fix the issue.

Ultimately at about 10:00 AM, they introduced the Orlando flight could be further postponed because they were awaiting components which were being delivered as much as Burlington from JFK about the next trip. They specified that it'd not be about the present inbound trip JFK to Burlington as this trip had been within the air-but about the next one next.

We were expecting that present inbound trip from JFK because it was the airplane that will consider us to JFK as Flt 51 at 11:10 AM.

At 10:10 AM, an extremely "issue of fact” statement was created the present inbound trip from JFK might now get to be the new outbound trip to Orlando.interval. Guests planned on Flt 51 to JFK would need to watch for another airplane.

No description was created apart from "when you have contacts, access it line".

Here we were having a connecting trip out-of JFK we'd skip along side a number of other guests with connecting routes they might skip and we were all displaced by another planeload of guests likely to your final location area of Orlando.

Your starting to JFK went from 11:10 AM to at least one: 45 PM. We did create a later trip from JFK to Ft Lauderdale but obviously got in a number of hours later than prepared.

I will recognize setbacks for physical issues on my airplane or climate issues. I can't understand a heading one location is postponed with been directed at guests on another trip with physical issues heading somewhere else, particularly when these guests don't need to be worried about CONNECTING ROUTES because they are likely to OrlandoFL.

The Jet Blue door brokers stated that they'd never noticed this kind of change created under these conditions. No clarification was handed why that silly choice was created. I think it is definitely crazy that Aircraft Blue might decide to interrupt the connecting routes of a whole planeload of guests in order to get another planeload of guests to some final destination place earlier. It is unconscionable!


Offender: Jet Blue Airlines

Country: USA

Category: Cars & Transport

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