I have read over 2 dozens of complaints in the BBB.org about Paragon Honda before.
Considering the sales volume they are dealing with, we decided to give it a shot anyway.
We are particular looking for a fairly new used car (year 2002). With a lot of research beforehand, we are pretty much the type of educated customers that nobody can hard sell anything to us, even it means that we have to visit many dealers and/or wait for their inventory update.
We have visited Paragon Honda 3 times (in the meantime, we've visited many other dealers as well). The first two times was bad but typical, e.G. "You must be misunderstanding, I said I can give you the price for that older car.
My manager would not let me give you this price to this 2002". So we try to deal with a different sale person every time (thinking it may be just one bad apple). However, the very last experience upset me enough that I would put my effort to share it.
We are in the certified used car department, trying to work out some numbers for one particular 2002 car with Tyrone Laws.in the meantime, the sales Nelson that show us the car, walked to the back office (manager office?) then told us they ARE running a car fax report for us (note: according to Honda.com policy, customer can requested CARFAX from dealer free of charge for any Honda certified car).
A minute later, Tyrone Laws came out from the back office, told us they are NOT running the car fax report because the computer was broken.
At this point, we are question why Nelson specifically walked back and checked about the CARFAX status, would lie to us about it.
Are they trying to team up to play some game? All of a sudden, a third sale person whom sat behind us, (which we were NOT dealing with him AT ALL), shouting out, "WHY DON'T YOU TWO JUST LEAVE NOW, NEVER COME BACK AGAIN".
My boyfriend requested his name politely, in the exact word, "Who is speaking over there?" "What is your name?" For some odd reason he would NOT state his name, neither Tyrone nor Nelson in the same office say a thing.
This time I asked him about his name, and he replied rudely, "I AM NOT SPEAKING TO YOU" Well, he was sitting on "Randy Cabreja" 's desk (maybe he is Randy but does not have guts to admit it; maybe he is not, but it seems that Tyrone and Nelson wanted to support their worker's act as a team.
I guess it means this is the culture and manner PARAGON HONDA is represented how the potential customers to be treated. Whenever a customer question about their honesty, they would just tell the customer to leave.
One last tip, when you are requesting to speak to a higher manager, don't think you are speaking to a person with the final saying because apparently they have many managers in a department to cover up for each other.
There is always ANOTHER manager have ANOTHER *final saying* to override what the *previous* manager told you.
I would agree with the number of complaints in the Better Business Bureau (bbb.org) about Paragon Honda. As soon as they learned you are 'too educated', they treated you like crab because they know they cannot earn a good commission or take advantage of you by convincing you to sign papers that you might not have normally sign.
If you really knew what kind of business practice you're dealing with.
I have called American HONDA today at (1-800-999-1009) to lodge a complaint against these and others like these people.
I am and others like me are sick and tired of dealing with these THIEVES and CROOKS of this type. AMERICAM HONDA needs to get a hold on this and set some guide lines they have to follow or loose there dealer licences. This sort of behavor isn't acceptable.
IF AMERICAN HONDA would follow a good example like DONKIN DONUTS, then there probility wouldn't be this many complaints. If you have noticed all across this GREAT country as I have because I travel a lot, no matter where I go DUNKIN DONUTS is the same good quality COFFEE (prices may vary though) no matter where you go.
In the end please be advised about these kind of tatics these people use.
I am ashamed of american honda to let these kind of people ruin there name
If there was a way to give an even lower than a 1 on the rating scale i would give them -1-1-1-1 on all accounts
Please!!! American honda if your listning correct this problem
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