To Whom it may Concern,
My name is Laura Hindert. I had recently this year went to Car hop in St. John, MO to finance a vehicle.
The Date it all began was 2/14. I came in 15min early of my set appointment. Of 10am. And after being greeted rudely by and gentleman making a statement that I had an attitude and if I was going to be so negative I came to the wrong place. He was very rude. But I was desperate so I apologized if he got the wrong idea and we started the application process. He left the room and said he would be right back. 45min later he takes off out the door. After another 10min I was greeted by one of the female sales associates and we went on with the app. It was mostly nothing but waiting. I was told the process could take a couple of hours. But I was there from 10am til almost 5pm. Almost 8hrs. I finally got the result I was hoping for. It cost me an extra 100 more than I had set but I needed a car. I was approved for a 2002 PT Cruiser. Other than a few scratches and dings the car was in great shape. I took it for a test drive. Took the route to my job site. Went on the highway and came back the back roads to test all the basics. I loved it and took it home. After waiting another hour for the paperwork.
2/221
I then about 7days later took it to get the emissions done and it passed with no problems.
4/12
I had it for 2mths before the timing chain went out. It was covered by the warranty and they fixed it. 2 days after getting it back it began over heating. I took it to get looked at. I was told it had nothing to do with the fact that the engine had to be replaced. The computer stopped sending the signal to the fan to turn on at high temps. I made the suggestion that perhaps they crossed a wire by mistake. But they refused to take responsibility. I had only had 2 days since it was repaired. And it was back in the shop. The total cost was $983. Carhop would only pay for $450 leaving me with the rest. I had to take out a loan just to pay for it. Then I paid them and they fixed it. I got it back and 2 days later started having problems with the tires. Replaced both front tires. 2 days later the driver side was flat again. It was being caused by the aluminum wheel. It was peeling. I couldn't afford it no more. Then the serpentine belt broke and I had to have it towed to my mother's place. Which was the closest.
5/26
Carhop would not pay for it. They wouldn't help with tow. They finally agreed to get me into an different vehicle but I still have to get the car there myself. I had to take out another loan to pay for tow. They put me into a 1998 Saturn SL2. It was a decent car. But the sunroof didn't work which was fine with me. So I took it home. It did good till 1wk later. The fuel pump started going out. They refuse to pay for it. So I had to deal with it til I got paid. But I first sent it to get the Emissions done. It failed. They told me to drive it. That 2 sensors had not registered and the only thing I could do it drive it. So I did. Drove from St. Ann, MO to Collinsville, IL for an entire weekend to attend classes. Total mileage was 280 miles. Cost me $80 in fuel and still it failed. Then found out that the sun roof leaked really bad. And with the recent rain the entire interior of the car was getting soaked. And of course they wont fix that either. Eventually the temp tag expired. Now it can't be driven. And they want me to just get into another car.
6/26 - 7/2
I am sorry after having 2 lemons from the same place I no longer want to go to this place and I would also advise against others using this company's services. Until they cover there cars better and have some kind of 30 day full warranty or something. Also I lost all money put into the vehicles from this place. So I warn those looking for a car please look somewhere else. It isn't worth it.
Dissatisfied Consumer,
Laura Hindert
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