I bought a car from Car Hop in MO on St. Charles Rock Road in February. I had no choice but to get a car from them because I had helped someone in my family as a co-signer who screwed my credit up. Long story on that one!
When I got there I test drove 3 cars on their lot and NONE were in reliable condition. So, I decided to wait until they got new cars like they promised by the end of the week. When I went back they probably had 3 new cars but NONE that I was approved for, so they asked me to look at 2 other cars that were in the back of their lot that I didn't see a week before. I test drove them and they both failed to drive such as (battery needed charged/flat tire/car would not run.
So I decided to go back almost a month later. I am a single mother of 2 children and we went without a car for nearly 3 months. Finally in mid February I went back to them because no other car dealers were willing to work with me. I test drove 5 cars they had on their lot and DID NOT LIKE NONE that they were trying to sell me. One car actually died right before I pulled off the lot. So, they sent me in one of their cars to another car hop about 10 miles away and guess what!!! I'm on the high way with this car they claimed was their best car to another car hop to swap cars if I liked one. It started over heating and the whole car started to shake. We had to pull over and let the car sit for about 10 minutes. We finally arrived to the other car hop and we told them their car was over heating and the whole car shook - they did nothing!!!
They sent us on our way to look at cars on their lot and we test drove 4 and they were all about to fall apart. I thought one cars windshield was going to fall in on me because the car was shaking so badly. One of the car doors to one of the cars nearly fell off!!! It was INSANE!!!
But like any other desperate person out there in need of a car - I had to have one! We took the junky car we rode in back to car hop on St. Charles Rock road and told them what their car did to us on the highway. They said they would check it out but then before we even left someone started looking at that car and they were trying to sell it to them without even looking at it first!!!
I came back the next day and found 2 cars that were not there before and asked them to test drive them. They said one didn't even have a title for it yet. So, I test drove one of their cars and seemed to like it! It drove better then any other car they had. After 4 hours of being there and doing all the paper work and watching the video I was finally able to leave with my new car.
I was very excited when I was driving home with my new car. Well that changed in just ONE DAY!!! The car started acting funny so I took it to my fathers best friend who works on cars and when he looked at the car he said "HONEY, TAKE THIS CAR BACK NOW!!! AND I MEAN NOW!" So, I did and luckily I was able to swap the car for a different car. I bought a 99 Mercury Cougar that day and it seemed to run great, the a/c and everything seemed to work!
Before I left their town the engine light came on, so I turned around and went back to them and asked them if they could tell me whats wrong with the car. They sent me to auto zone and the guy told me it was just a lose belt and other problems that I knew the warranty didn't cover. So, with my fathers best friend worked at an auto shop I thought I could just take it to him and he would work a deal with me to get it fixed.
I took it to my father's friend and he shook his head and said I don't know where you are buying cars at but if your going to buy cars like this and the other one you bought to me, you outa just buy cars from a junk yard. I become very very upset and he checked out the car and wrote down almost 30 things that was wrong with the car. Me being a single mom and already stressed and tired from looking at their cars I started to cry and he said that he would try and help me out since I am stuck with the car.
I was supposed to bring the car to him on March 3rd. I called UAC and explained there were a lot of problems with the car - they wanted me to drive the car 30 minutes away to one of their shops and there was NO WAY that car would have made it 10 miles. It sat in my drive way since March all the way up until July. They finally agreed with me to find a local shop here in my town that will accept their payment over the phone.
We finally found a auto shop to fix my car and they picked it up on July 2nd and I did not get my car back til Aug 5th. That's how long this Auto shop had my car. Every week they told me something different was wrong. I called car hop 4 times and complained and they told me to call UAC so I did at least 7 times. They only assured me that they will call the shop and find out for themselves what is going on. The shop told me UAC only called them once and that was to ask if they would accept there payment options. Ha..
Anyways! I finally get the car back and the day I got it back all the people who worked at this auto shop told me to get rid of that car because I'm always gonna have problems with it. It needs a whole new wiring process and the list grows on! Well, guess where the cars at now? Sitting on the side street of my friends house because its where it broke down. I am paying $350 bucks for a car each month that I have no been able to drive for more then a week!!! I'm very angry and very tired of dealing with this crappy car they sold me. This place should be SHUT DOWN!!!
They shouldn't even be a business and yes, I did call UAC the day the car broke down again which was only 4 days after I got the car back from the Auto Shop it was in. And they were so RUDE, they told me that my warranty is no good because I have used it before 18 months and said they have already paid $3,000 on the car repair which is a total lie because I HAVE A COPY of the repairs. And it's no where NEAR $3,000. I even asked to speak to their supervisor, they put me on hold and hung up on me! I have called them at least 10 times and every time I ask to speak to the supervisor they hang up on me!!!
NOW WHAT! Well, nothing. I am stuck paying on this car for another year and it won't even run AGAIN! This is very very wrong! I was told I can do the Lemon Law but UAC threaten me that they will make sure that they say I am the one who damaged the car when I DIDN'T! So, I have no clue what to do but hire a lawyer as soon as I have the money to hire one. These people both Car Hop and UAC should be shut down. They are cruel people running after money from people who can barely save to feed their own mouths. These people are WRONG!!! Someone needs to point that out and these business need to help people like their Ad's say they do! Not rip them off!!!
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