I traded in my vehicle Lincoln Aviator in June. This vehicle was leased under my name and I traded it in for a BMW 325i. Upon financing it had been discovered that my credit report was inaundated with massive identity theft and the finance rate I was to receive was way too high for my monthly allowance. Therefore I financed the BMW under my step mother's name which gave me a better finance rate. I was told by Robert (the sales man who told me he was the owner) that I would need to put down $3000.00 in cash in order to purchase the vehicle and have my Aviator payed off. At that time my payoff amount for my aviator was roughly $15k and the new car I purchased was was roughly $25k. I trusted this dealership as they appeared to want to help me and I had just lost my Husband on May 11th and my grandmother who raised me was found dead June 12th. It was a very stressful time for me and I thought I was dealing with sincere people. As the months went on after the purchase of the BMW and the trade of the Aviator, I started receiving phone calls from Capital One stating my Aviator payments were behind. I contacted World Luxury and spoke to Eric who appeared to be the true owner and was told that I owed roughly $2500 more in order to get the car payed off, and that I was responsible for bringing the payments current that they had not paid. When I looked at the new contract on the BMW which was also financed through Capital One I saw that they only put down $1000.00 for the BMW and they did not even have the Aviator worked in as a trade, which left me with no paperwork stating I traded in the vehicle when I turned it over to them. I reached back out to Robert who no longer worked for the company and wasn't very cooperative. I started an exchange and many visits with Eric regarding paying off my Aviator that was sitting in his lott. He kept saying I owed more money after I paid him roughly $5500.00 in cash and he applied $1000.00 to the down payment on my new car which netted him roughly $4500.00 of my money free and clear and my aviator which was getting behind by the day. With all of the pleading and exchanging I did with Eric because I am an associate of Capital One and they were harrassing me at work for payment on a car that I no longer owed. I was so desperate. Eric made a personal payment on the car to bring the payments current, roughly in October. That payment was a little over $1000.00 when it should've been the payoff amount of $15k. I went back and forth with Eric at World Luxury and Capital One Bank until I finally authorized Capital One to repo the car because this owner had ruined my credit and the situation was exhausting me to diar anxiety. I just lost my Husband, left alone to raise two children, traded in my car for reliability, and cheaper payments and the company was completely crooked. Not only did he not pay off my car, but he pocketed $4500.00 of my money. Almost a year later I received a phone call from the receptionist at World Luxury asking me for the payoff information stating they were finally going to pay off the vehicle. Since I had not heard anymore from Capital One I thought this matter was handled until I checked my credit report 2 weeks ago seeing the amount was charged off, and the means of payment would be garnishment of my check. The total balance has sky rocketed to $18k. I attempted to reach Eric to no avail. I have been upfront and honest with Capital One throughout this entire ordeal. I was told by Capital One that my car was impounded. They would not release any further information on the vehicle. They keep asking me for trade in documentation, but because they didn't include it on the new contract I have no proof. The car that I have been making payments too is not under my name, although every payment I made to it, has come directly from my checking account which will coincide with my last payment to my Aviator and serve as proof that I have been paying on a new car. Eric took the liberty to make a payment on the vehicle, which also proves that he had my vehicle. This company should not be in business to swindle people out of their money. This is my life and I am left alone to take care of two children. I cannot buy a house, I cannot get a loan, I cannot get a credit card because this car dealership has ruined me. They received payment in full for the BMW that I am now paying, an additional $4500 that they didn't report and they had my lincoln aviator which is now impounded somewhere. They are responsible to clear this up.
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